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RTravel Centreefunds & Returns

Merseytravel is committed to delivering world-class customer service. The terms and conditions for each of our tickets and passes are set out within the leaflets below. In summary, this includes the following guidance on refunds and returns:

Trio & Solo Tickets 

Post your ticket to Hub Support or take it to any Merseytravel Centre​. If you are entitled to a refund, we will send you a cheque within 2-3 weeks. With monthly and annual tickets, you will have received a discount, which we will take from the amount we refund you. There is an administration charge for refunds. You cannot get a refund on a weekly ticket.
For Railpass refunds or questions or to report a lost or stolen Railpass, please contact the Merseyrail or Northern Rail customer relations department on the numbers below, depending on which station you bought the Railpass from.
Merseyrail logo
Tel: 0151 702 2071
Northern Rail Logo
Northern Rail:
Tel: 08450 000125

Term Time Tickets

We have a refunds and allowances policy, as for our Trio, Solo & Railpass tickets, but if your ticket is lost or stolen we do not have to issue a replacement. For any more information on Trio, Solo or Railpass Tickets, ring Hub Support on 0151 236 6056 or speak to one of our staff at your nearest Travel Centre.

Saveaway Tickets

Tickets may only be used on the date and within the area shown on the ticket. Tickets cannot be re-sold once they have been purchased from Merseytravel or any of its officially appointed agents and therefore we regret refunds are not allowed.

Concessionary Travel Passes

Merseytravel offers free travel on buses, trains and Mersey Ferries if you live in Merseyside and you are aged 60 or over, or you have certain disabilities.
If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 236 6056
Please click the links below for further information on our products and terms of use:

Saveaway Information Booklet

Term Time Tickets Information Booklet

Free Travel Pass Information Booklet

If you’d like to make a comment, we’d be pleased to hear from you. There are a number of options you can take:
Please write to us at Merseytravel, PO Box 1976, Liverpool L69 3HN Or contact our feedback team at .
Alternatively call or visit on of our Travel Centres.

About Us

Visit the About Us section.

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Visit the Tickets section.

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Travel Updates

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Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 227 5181  |  Fax: 0151 330 1234