Frequently Asked Questions
Walrus is based on ITSO specifications and standards. ITSO is a non-profit organisation which sets the standards for Smartcards across the UK. This means that any Smartcards which are introduced for use on public transport, whether it’s for bus, train or ferry, can be used anywhere in the UK and passengers will only have to carry one Smartcard.
The Walrus card is an ITSO Smartcard.
Q. Why are we introducing Walrus
A. Walrus will make using public transport easier, more efficient and cost‑effective, both by being flexible and by being quicker and more convenient to buy tickets. It will also help to inspire and encourage local people and visitors to the area to fully enjoy all the cultural, heritage and leisure experiences that Merseyside has to offer.
Q. What is a Smartcard?
A. A Smartcard is a hi-tech credit card-sized travel pass. There is an electronic chip inside the card which can be “read” by a card validation machine. Card readers will eventually be installed on all buses, Merseyrail stations and Mersey Ferry terminals.
Q. What is a validation machine?
A. It is the device Merseytravel will use to read the data on your Walrus and check that the card is valid for your journey. The reader is easy to use – simply place your Walrus card on the card reader, wait for the green light to flash, then continue with your journey.
Q. When will Walrus cards be introduced?
A. The process has already begun. Merseytravel has been testing the cards and installing card readers. Once we are confident that the testing has been successful, paper tickets will begin to migrate over to Walrus.
Q. Will all of my personal data be safe?
A. Merseytravel will only collect, store and use your personal information in line with the current UK Data Protection Act. We will use the information we gather to plan more efficient and effective transport services in the future. We may also, from time to time, use your personal details to keep you informed about our own services but if you do not want to receive this information, you can tell us. We may, at our discretion, disclose personal data in response to valid requests from the Police and other law enforcement agencies. This is permitted by the Data Protection Act.