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Moving Merseyside Forward

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Contact Us

If you would like to contact us, let us help guide you in the right direction.

Customer Comments & Feedback

If you have any comments on our services that you would like to share, please click here to contact our feedback team. Please note that if you are commenting on services provided by a third party operator or supplier, we will pass your details and comments on to them for a response. We aim to acknowledge your comments within two working days and provide a full response within 21 working days. Alternatively, you can contact us in writing:
  • Merseytravel Head Office
PO BOX 1976 
L69 3HN
Or over the phone:  
Tel: 0151 227 5181     
8:30am - 5:00pm, Monday to Friday (except bank holidays)      
Fax: 0151 330 1234
Travelling to Merseytravel Head Office

  • Mersey Tunnels
PO Box 1976 
L69 3HN 
Tel: 0151 236 8602
8:00am - 8:00pm, everyday  
  • Fast Tag Enquiries

Tel: 0151 330 1702     
8:00am - 8:00pm, everyday


  • Mersey Ferries Head Office
Mersey Ferries Ltd 
Victoria Place 
CH44 6QY 
Tel: 0151 330 1444     
9:00am - 4:30pm, Monday to Friday
Tel: 0151 330 1000 (timetable enquiries)   
8:00am - 8:00pm, everyday

  •  Merseylink
Merseylink (Dial-a-Ride service)
Tel: 0151 330 1660 (bookings)  
8:00am - 2:00pm, Monday to Saturday
Tel: 0151 330 1661 (enquiries)   
8:00am - 8:00pm, everyday 
Textphone users can dial 18001 then 0151 330 1660 for a typetalk assisted call. 

  • Traveline (Public Transport Information)
Tel: 0871 200 22 33 (National)
       0151 236 76 76 (Local) 
7:00am - 8:00pm, Mondays to Fridays
8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays
Closed on Christmas Day

Textphone users can dial 18001 then 0871 200 22 33 for a typetalk assisted call. 

  • Merseytravel Centres

Click here​ for the locations and contact details of the Merseytravel Centres near you. 

  • Report Damaged Stops or Shelters

Tel: 0151 330 1571     
8:30am - 5:00pm, Monday to Friday  

Tel: 0800 731 3699     
Out of hours and bank holidays.

Please make a note of the bus stop reference number, e.g. S41023A, the road name, junction and landmarks. It would also be of assistance to inform us of the stop type e.g. shelter/post and also the nature of the fault.

For all other stops and shelter comments please contact the Customer Comments team on the contact details above. 

  • Report Missing Timetable Information

Tel: 0151 330 1066

  • Report Lost Tickets & Passes
Tel: 0151 236 6056    
8.00am - 8.00pm, everyday

Media & Marketing Centre

To contact our media & communications team.

More info

Email Us

If you have any comments on our services.

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Website Feedback

Let us know what you think.

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Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 227 5181  |  Fax: 0151 330 1234