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Moving Merseyside Forward

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 Contact Us

Contact Us   

Contact UsAny thoughts?  Suggestions?  Want to tell us about your public transport experiences?  Here's how you can contact us.

If you have any feedback or comments on our services that you would like to share please choose one of the options below to contact us.





​Customer Feedback*:

Online customer feedback form


Email us:


​Call us:

0151 227 5181
8:30am - 5:00pm, Monday to Friday (except bank holidays)


Write to us:

PO Box 1976
Liverpool, L69 3HN


​Tweet us:



Speak to our people:

Travel Centres
Customer Forums
Merseytravel Roadshows



0151 236 7676
7:00am - 8:00pm, Mondays to Fridays
8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays
Closed on Christmas Day

Mersey Ferries:

Timetable enquiries:


0151 330 1153
9:00am - 4:30pm, Monday to Friday

 0151 330 1000
 8:00am - 8:00pm, everyday



*Please note that if you are commenting on services provided by a third party operator or supplier, we will pass your details and comments on to them for a response. We aim to acknowledge your comments within two working days and provide a full response within 21 working days.
If you can't find the contact details you are looking for above, please see the numbers below:
  •  Merseylink
Merseylink (Dial-a-Ride service)
Tel: 0151 330 1660 (bookings)  
8:00am - 2:00pm, Monday to Saturday
Tel: 0151 330 1661 (enquiries)   
8:00am - 8:00pm, everyday 
  • Report Damaged Stops or Shelters

Tel: 0151 330 1571     
8:30am - 5:00pm, Monday to Friday  

Tel: 0800 731 3699     
Out of hours and bank holidays.

Please make a note of the bus stop reference number, e.g. S41023A, the road name, junction and landmarks. It would also be of assistance to inform us of the stop type e.g. shelter/post and also the nature of the fault.

For all other stops and shelter comments please contact the Customer Comments team on the contact details above. 

  • Report Missing Timetable Information

Tel: 0151 330 1066

  • Report Lost Tickets & Passes
Tel: 0151 236 6056    
8.00am - 8.00pm, everyday

Media & Marketing Centre

To contact our media & communications team.

More info

Email Us

If you have any comments on our services.

More info

Website Feedback

Let us know what you think.

More info

Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 227 5181  |  Fax: 0151 330 1234