Contact Us
If you would like to contact us, let us help guide you in the right direction.
Customer Comments & Feedback
If you have any comments on our services that you would like to share, please click
here to contact our feedback team. Please note that if you are commenting on services provided by a third party operator or supplier, we will pass your details and comments on to them for a response. We aim to acknowledge your comments within two working days and provide a full response within 21 working days. Alternatively, you can contact us in writing:
PO BOX 1976
Liverpool
L69 3HN
Or over the phone:
Tel: 0151 227 5181
8:30am - 5:00pm, Monday to Friday (except bank holidays)
Fax: 0151 330 1234
Travelling to Merseytravel Head Office
PO Box 1976
Liverpool
L69 3HN
Tel: 0151 236 8602
8:00am - 8:00pm, everyday
E-mail: tag@merseytravel.gov.uk
Tel: 0151 330 1702
8:00am - 8:00pm, everyday
www.merseytunnels.co.uk
- Mersey Ferries Head Office
Mersey Ferries Ltd
Victoria Place
Seacombe
Merseyside
CH44 6QY
Tel: 0151 330 1444
9:00am - 4:30pm, Monday to Friday
Tel: 0151 330 1000 (timetable enquiries)
8:00am - 8:00pm, everyday
Merseylink (Dial-a-Ride service)
Tel: 0151 330 1660 (bookings)
8:00am - 2:00pm, Monday to Saturday
Tel: 0151 330 1661 (enquiries)
8:00am - 8:00pm, everyday
Textphone users can dial 18001 then 0151 330 1660 for a typetalk assisted call.
- Traveline (Public Transport Information)
Tel: 0871 200 22 33
7:00am - 8:00pm, Mondays to Fridays
8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays
Closed on Christmas Day
Textphone users can dial 18001 then 0871 200 22 33 for a typetalk assisted call.
Click here for the locations and contact details of the Merseytravel Centres near you.
- Report Damaged Stops or Shelters
Tel: 0151 330 1571
8:30am - 5:00pm, Monday to Friday
Tel: 0800 731 3699
out of hours and bank holidays
- Report Lost Tickets & Passes
Tel: 0151 236 6056
8.00am - 8.00pm, everyday