Any thoughts? Suggestions? Want to tell us about your public transport experiences? Here's how you can contact us.
If you have any feedback or comments on our services that you would like to share please choose one of the options below to contact us.
You can also read our Customer Feedback Policy to learn more about how we engage with customers.
*Please note that if you are commenting on services provided by a third party operator or supplier, we will pass your details and comments on to them for a response. We aim to acknowledge your comments within two working days and provide a full response within 21 working days.
If you can't find the contact details you are looking for above, please see the numbers below:
Merseylink (Dial-a-Ride service)
Tel: 0151 330 1660 (bookings)
8:00am - 2:00pm, Monday to Saturday
Tel: 0151 330 1661 (enquiries)
8:00am - 8:00pm, everyday
- Report Damaged Stops or Shelters
Tel: 0151 330 1571
8:30am - 5:00pm, Monday to Friday
Tel: 0800 731 3699
Out of hours and bank holidays.
You can help us by reporting damage to bus stops and shelters that could be a risk to personal safety by calling the emergency 24-hour hotline.
Please call 0800 731 3699 with the location of the stop or shelter, including the bus stop reference (you’ll find it on the Bus Stop name plate or bus timetable display) or the road name with nearest side road/landmark. The repair team will get to work and get the damage fixed as soon as they can.
Tel: 0151 330 1052
- Report Lost Tickets & Passes
Tel: 0151 236 6056
8.00am - 8.00pm, everyday