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Moving Merseyside Forward

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Bus travel accounts for almost eight out of ten of all public transport journeys in Merseyside. Currently, this amounts to around 136.7 million passenger journeys each year.
Around 85 percent of bus services in Merseyside are run on a commercial basis by operators including Arriva, Stagecoach, Avon and Halton Transport. They choose where to run their services and set their own ticket prices.
The remaining 15 percent are funded by Merseytravel and these are those routes where there is a gap in the network or where a significant social need has been identified, such as to and from hospitals. Merseytravel sets the fares on these particular routes. Any route that is funded by Merseytravel is clearly indicated as so on the public timetable.
Merseytravel, like other Passenger Transport Executives across the country, work closely with bus operators in a bid to get the best deal for customers and to influence how they operate, but we do not control the network.
We have developed a new Bus Strategy to transform the bus offer in the Liverpool City Region, aiming to make it a mode of choice rather than last resort, increasing revenue and driving investment.
Buses are vital to people in the City Region and its economy.  Every day in our region over 100,000 people use the bus to get to work and over 60,000 to get to education, so it is vital that we have a thriving bus network which supports this.

Bus Alliance

The Bus Alliance (yet to be formalised) is an agreement between Merseytravel, Arriva and Stagecoach to improve bus travel for people across the Liverpool City Region.  In time we hope that other bus operators will join the Alliance.
The Alliance’s ambition is for a thriving, affordable and sustainable bus network that offers the customer a value for money and hassle-free journey experience - leading to an increase in fare paying passengers and less reliance on the public purse.  It will look at creating simpler networks and fare structures to more investment in the buses themselves. Encouraging more people to travel by bus drives investment and means less reliance on the public purse.
Key work areas will include:
• A review of the City Region bus network;
• Investment in new and greener vehicles;
• On board Wi-Fi and at-seat USB charging points on all new vehicles;
• Improved bus links to and from John Lennon Airport;
• Streamlined service changes to make bus services more stable;
• Simpler ticketing and a review of zonal structures and pricing;
• Review of all customer information including more Real Time Information;
• Better integration of bus and rail services;
• Improved Customer Service training for all bus drivers;


There are two main categories of bus tickets – operator specific tickets and Merseytravel tickets. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses. ‘MyTicket’ allows unlimited travel for young people aged 5 to 18 across Merseyside and Halton and can be bought on board any bus at a cost of just £2 a day.

Our smart ticketing scheme, Walrus, was launched across the whole Liverpool City Region in March 2015.
Saveaway and Solo tickets are now available on Walrus from Merseytravel Travel Centres and at any PayPoint outlet in Merseyside. Our plan is to further develop the ticket range available on Walrus and the ways in which people can buy tickets.
We will be working with operators so that they can integrate their tickets with the Walrus card giving customers more choice and flexibility when buying tickets.

Bus stops and shelters

Merseytravel is responsible for the maintenance of the bus route infrastructure including timetable information at the stops. We encourage people to report any damage to a stop or shelter or any missing or incorrect information.  The easiest way to do this is to ring 0151 330 1571 with details of the stop.


Journey information and planning

Merseytravel is responsible for producing bus timetables for every local bus service in Merseyside. It also prints and maintains the bus timetable posters at bus stops and shelters– 6,100 across Merseyside. Timetables at bus stops across the Liverpool City Region have recently undergone a revamp to make it easier for customers to use them, with an increased font size on individual departure times and extra information such as “Where to board your bus” listings.
We always try to display accurate and up-to-date timetable information, but timetable changes mean that several thousand stops might need updating at once. We try to make these changes as quickly as possible but there may be a delay in getting updated timetables displayed at stops. The website is the place to go for the most up to date information.

We are also looking at other ways that we can make it easier for people to plan their journeys. The Merseytravel mobile app is available in both the App Store and Google Play store and our online journey planner can also be accessed from our website. Some Real Time Passenger Information screens have also been installed at key sites across the bus network.

Quality Bus Network

Merseytravel works with the local authorities to make improvements to key bus routes. The ‘Quality Bus Network’ aims to to make bus travel more convenient and quicker by:

• Making buses more regular during the day
• Improving facilities at bus stops, providing better information and improved access.
• Ensuring drivers can accept daily and weekly tickets from other bus companies on Quality Bus Network routes
• Working with local councils to make improvements to the highways
There are currently seven routes on the bus network in the Liverpool City Region that come under the
Quality Bus Network.

Bus priority measures

Merseytravel works together with the local authorities in looking for ways to make sure public transport is able to get around the region efficiently and provide a quality service for the general public.
While Merseytravel does not maintain the local highways, it does work with the councils to make sure they are kept to a good standard, making it easier to manage the flow of traffic.

Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 330 1000  |  Fax: 0151 330 1234