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Moving Merseyside Forward

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 Recharge FAQs

Frequently Asked QuestionsCharging point sign

Where can I charge my electric vehicle?

Where can I find EV charge points?
A dynamic map showing the location of publicly accessible charge points in the Liverpool region is available on the Charge Your Car website and the Charge Your Car mobile app.  Click here for a list of Recharge posts.
 
How many charge posts are there?
There are now 54 publicly available charging points in the region. Click here for a list of Recharge posts.

How do I use a Charge Point?

How do I start a charging session?

To start a charging session with: 
The Charge Your Car mobile app:
  • Locate the charge point you want to use.
  • The home screen allows you to locate charge points by several different methods: post code, location number displayed on sticker on charge point and ‘Find nearby points’ option.
  • Once the charge point you want to use is displayed, select the charge point and follow the on-screen instructions.

NOTE: Please ensure that that your cable is connected to your vehicle, before plugging into the charge point.

 

The Charge Your Car automated telephone service:

  • Call 0191 260 5625 & follow the instructions given.
  • The charge point location can be found on Charge Your Car sticker that is on the charge point.

NOTE: Please ensure that that your cable is connected to your vehicle, before plugging into the charge point.

 
How do I end a charging session?
 
To stop a charging session with:
The Charge Your Car mobile app:
  • From the homepage, select the ‘Activity’ icon located at the bottom of the screen (this will display charging sessions you have started using the mobile app.).
  • The charging session you want to end will be at the top of this list. Select this charging session / activity and follow the on-screen instructions.
  • Remove your cable from the charge point and your vehicle.
 
The Charge Your Car automated telephone service:
  • Call 0191 260 5625 & follow the instructions given.
  • The charge point location can be found on Charge Your Car sticker that is on the charge point.
  • Remove your cable from the charge point & your vehicle.

 


Will the Recharge charge point work with my charge cable?

All Recharge public charge points are specified as Type 2 connectors. To use these points, you'll need the appropriate cable.

How long does it take to charge an EV?
Charging time depends on a number of factors such as vehicle specification & battery condition. Generally speaking, Recharge charge points (which are 7kW units), will charge a battery from 0% to 80% in between 4 to 6 hours. In cases where a ‘top up’ is required, this time is greatly reduced.

 

How much will it cost?

How much does it cost to charge an EV at a Recharge charge point?
Recharge charge points are currently FREE to use unless stated. However, Charge Your Car will apply a £1 connection fee to successful charges on public charge points which do not have a tariff applied to them.
 
Do I still have to pay for parking when charging my EV at a Recharge charge point?
Yes where parking fees apply already.

Who do I contact for help?

What if I need help?
If you require assistance, the Charge Your Car 24 hour helpline can be contacted on 0191 265 0500.
NOTE: Outside of normal office hours (18:00 – 08:00), weekends & public holidays, the helpline will only assist with emergency situations i.e. trapped cables and a charge point having being struck by a vehicle. 

Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 330 1000  |  Fax: 0151 330 1234