Mersey Ferries play a significant part in Merseyside's tourism industry and provide an important role in linking the Wirral to the rest of Merseyside.

Access to the ferry vessels is possible for wheelchair users, however, the slope of the ramps is dependent on the state of the tides, and at certain times the gradient can be severe.

Customers can telephone: 0151 330 1000 during office hours or visit www.merseyferries.co.uk for the latest access information. An electric buggy is available at Pierhead, Seacombe and Woodside terminals for any customer who finds the ramp too steep.

Contact Information

Customers who wish to make a group booking or special cruise booking. Tel: 0151 330 1444

Customer Service Department – Tel: 0151 330 1000
Website: www.merseyferries.co.uk
Email: info@merseyferries.co.uk

Mersey Ferries operate two types of service throughout the year, except Christmas Day, Boxing Day and New Year’s Day.

• Commuter services providing morning and evening cross-river transport.
• River Explorer Cruises operate between 10am and 3pm Monday to Friday and 10am to 6pm Saturday, Sunday and Bank Holidays.
• In addition to the regular services Mersey Ferries operates a programme of special cruises including Manchester Ship Canal Cruises.

Access on our vessels 

• Main decks are fully accessible, including wheelchair access.
• Accessible toilets facilities are available on the main deck.
• Colour contrasting steps and handrails.
• Accessible servery counter for drinks and refreshments is available on the main deck.
• There is a passenger announcement facility and a commentary on the River Explorer Cruises.
• At times of rough weather there can be significant movement of the vessel. Passengers with mobility difficulties or wheelchair users are advised to ring in advance if in any doubt about weather conditions.

Access at our terminals

• Accessible toilets are available.
• Wheelchairs are available on request.
• Electric buggies are available on request.
• The new Pier Head ferry terminal has a fully accessible adult changing facility with shower and changing bench.
• The terminals also have many other accessible features such as accessible counters and lifts and automatic doors.
• In addition the ferry terminal at Pier Head houses “The Beatles Story” visitor attraction “Hamiltons” Café and bar. Matou pan Asian restaurant and bar has opened.