Skip Navigation.

Merseylink



What is Merseylink?
The Merseylink service is Merseytravel's dial-a-ride service for people with mobility problems or difficulties who cannot use ordinary public transport some or all of the time.

The vehicles are designed for easy access and passenger comfort and include

  • Wheelchair access
  • Anchorage points for wheelchairs *
  • Low steps
  • Wide, comfortable seats
  • Seatbelts for all passengers
  • On-board communications


Drivers are caring, friendly and familiar with the needs of people with mobility problems.

The service runs from 8am to 11pm daily (including a limited service on Christmas Day) and can be used by members for travel anywhere in Merseyside.

The service is free for members and one essential travel companion.

Occasionally Merseylink may provide a taxi or low floor bus for your journey but this service will still be free.

* If you use a wheelchair you must ensure that it is transport friendly.

How to become a member
You are eligible for Merseylink membership if

  • You live in Merseyside


and

  • You receive the mobility element of Disability Living Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you)


or

  • You receive Attendance Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you)


or

  • You are registered blind (we need to see your Blind Registration document)


or

  • Your G.P. can confirm that, because of your disability, you cannot use public transport and would benefit from the Merseylink dial-a-ride service (your G.P. must supply a letter and you may be asked to have a medical examination at Merseytravel's medical centre)


Applying for membership
Send or bring your application to Merseylink (if calling in person to Merseylink, please call after 1pm)

Please make sure you send or bring the following:

  • The completed application form
  • Two recent passport size photographs of yourself (photographs can be taken in the Merseylink office for £1)
  • Your Blind Registration document


or

  • your Disability Allowance Book (or a photocopy of the relevant page)


or

  • Your Attendance Allowance Book (or a photocopy of the relevant page)


or

a letter from your G.P.

  • A valid medical certificate or exemption certificate from your G.P. if you are unable to wear a seat belt*

    * All passengers using the Merseylink service are required, by law, to wear the seat belts or safety harnesses which are provided. If you are unable to wear a seat belt for medical reasons you must provide a valid medical exemption certificate. You will then be able to travel on Merseylink vehicles without wearing the seatbelt or safety harness, but entirely at your own risk.


For further information
Please contact the Merseylink Office

Merseylink
Beetham Court
57 Tithebarn Street
Liverpool L2 3SB
Telephone: 0151-709 1929
(minicom facility available)