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Moving Merseyside Forward

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 Useful Contacts

Useful Contact Information

We want to make sure you can get the information you need as quickly and easily as possible, and on this page we’ve brought together a number of useful points of contact who can help.
Throughout this site we provide details for a number of key contacts within Merseytravel, our partners such as operating companies and wider stakeholder organisations across our communities.

Merseytravel (Head Office)
Tel: 0151-227 5181
Office Hours
(Minicom 0151-330 1367)
The Mersey Tunnels
Tel: 0151 236 8692
Office Hours
(Minicom 0151-330 1367)
The Mersey Ferries Head Office
Tel: 0151 630 1030  / 639 0609
Monday to Friday 9am-5pm
(Minicom 0151-330 1367)  

Customer Enquiries

Tel: 0151 330 1660* (Special services for people with mobility impairments)
Traveline Merseyside 
Tel: 0151 236 7676 (Local)  or 0871 200 22 33 (National)
Local & National travel information: 
National call rate
Textphone users can dial 18801 then 0871 200 22 33 for a typetalk assisted call 
Open 7 days per week - 7am to 8pm on Monday to Friday, 8am to 8pm on Saturday and Sunday 
Merseytravel Travel Passes
Tel: 0151-236 6056
Monday to Friday 9.00am to 4.30pm; for older people or people with a disability
(Minicom 0151-3301270) 
Local Solutions
Tel: 0151-709 0990
Co-ordinating body for a wide range of volunteer-based projects.
If you wish to report damage to bus stops and shelters, 24/7, please contact the following freephone number: 0800 731 3699

Travel Operators 

Rail Enquiries:
National Rail Enquiry
Tel: 08457 48 49 50 (local call rates)  

Rail Operators

City Line Customer Relations
Tel: 0845 00 00 125 
Northern Rail
Tel: 0845 00 00125
Northern and Wirral Line Customer Relations
Tel: 0151-702 2071

Merseyrail Electric
Tel: 0151 702 2071

Bus Operators

73 Ormskirk Road
Liverpool L9 5AE 
Tel: 0844 800 44 11

Stagecoach Merseyside
Gillmoss Garage
East Lancashire Road
Liverpool L11 OBB 
Tel: 0151 330 6200
ACE Travel (NW) Ltd
Regent House
Nelson’s Business Park
Long Lane
Aintree L9 7BN 
Tel: 0151 524 2250 

Avon Buses
10 Brookway
North Cheshire Trading Estate
Prenton CH43 3DT
Tel: 0151 608 8000
42B Botanic Road
Southport PR9 7NE
Tel: 01704 227 321

Halton Transport
Moor Lane
Widnes WA8 7AF 
Tel: 0151 423 3333
HTL Buses
37 Wilson Road
Huyton L36 6AN
Tel: 0151 449 3868
Peoples Bus
PO Box 57
Liverpool L9 8YX
Tel: 0151 523 4010
*Minicom facility available

If you'd like to speak to one of our helpful and friendly staff members please visit your local Travel Centre. If you have hearing difficulties, you can call 0845 60 50 600 or visit
To learn more you can view or download the following PDF:

Access Guide

Merseytravels public transport easy access guide.

More info

Travel Centres

To find your local travel centre.

More info

Your Comments

Share your comments about our services.

More info

Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 227 5181  |  Fax: 0151 330 1234