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Skip Navigation LinksMerseytravel > About Us > Careers & Development > Customer Service Officer (Tolls) - Part Time 20 hours

 Customer Service Officer (Tolls) - Part Time 20 hours

Customer Service Officer (Tolls) - Part Time 20 hours

Main Duties:


Customer Delivery

Tunnels Operations – Tolls Section


Customer Service Officer (Tolls)

Part time (20 Hours)

Monday – Friday, 1 x morning and 2 x afternoon, flexible shift

£18,697 - £19,327 pro rata
Applications are invited from suitably qualified and experienced individuals for Customer Service Officer (Tolls) positions, working 20 hours per week.
These positions are based on working Monday to Friday 4 hours per day, one on a flexible morning shift and two on the flexible afternoon shift.  You will be required to work in the tollbooths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, providing our customers with change and offering them advice, information and general assistance. 
The successful candidate will need to be a self-motivated individual with cash handling experience and a proven track record in first line contact with the general public, in a customer driven service environment.
Good communication and numerical skills are also essential for delivering the quality customer service required by Merseytravel’s Customer Delivery Services.
Application forms and further details are available from The HR Division, Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by visiting our website at
Completed application forms can be sent to:
Closing date:  Monday 22 July @ 4:00 pm
Please state the post (mornings or afternoons) you are applying for
This information can be provided in alternative formats on request


 Role Description

 Conditions of Service

 Application Form

Experience Required:


Vacancy Background:
Division:Customer Delivery

Salary:£18,697 - £19,327 pro rata

Closing Date: