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Skip Navigation LinksMerseytravel > About Us > Careers & Development > Stage Customer Service Officer Temporary until 31 March 2022

 Stage Customer Service Officer Temporary until 31 March 2022

Stage Customer Service Officer Temporary until 31 March 2022

Main Duties:
Part time, avg 17.5 hours pw on Annualised Hours Roster
£17,977 - £18,457 (pro rata) plus Weekend Enhancement
Working at the famous Mersey Ferries, your responsibilities will include tying on the vessel at a Ferry terminal and providing high standards of customer care and housekeeping to ensure our customers enjoy a quality experience.  You will be trained to competently operate mechanical equipment (and handle ropes) to deliver safe and reliable service provision at all sites.  You will also be accountable for basic maintenance and sustaining high levels of cleanliness.  As part of the Customer Delivery Team, you will proactively help your colleagues in all elements of service delivery, to make sure Mersey Ferries present our customers with an unrivalled experience.
In addition to the day to day stage duties at any of the Ferry Terminals, there will be an expectation of the new post holder to operate on the vessels as a Marine CSO in periods of peak demand or as required.  Full training will be provided in both Stage and Deck duties which must be completed and signed off to a competent level.
You could be based at any of our Ferry Terminals and you must be able to report for duty at times when there is no public transport available.
Application forms and further details are available from The HR Division, Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by visiting our website at
Completed application forms can be returned to:
Closing Date 17 May 2019 @ 4.00pm
This information can be provided in alternative formats on request


 Role Description

 Conditions of Service

 Application Form

Experience Required:


Vacancy Background:
Division:Integrated Transport

Salary:£17,977 - £18,457 (pro rata) plus Weekend Enhancement

Closing Date: