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Skip Navigation LinksMerseytravel > About Us > A Guide to Merseytravel > Consulting on Service Changes

 Consulting on Service Changes


Consulting on Service Changes

As part of the Liverpool City Region Bus Strategy, Merseytravel, working with bus operators, is carrying out a regular cycle of reviews of bus services, supported and commercial, in each district, with the aim of getting more people using the bus by creating a better bus experience.

A key part of those network reviews is the consultation process that helps develop the final network with valued input from stakeholders, bus users and the wider public.  

While these reviews have looked at the all services across each district, there are occasions where operators may look to make changes to their commercial services on a route-by-route basis, as well as any changes to individual supported routes outside of the network review process. 

As part of the Liverpool City Region Bus Alliance, Stagecoach and Arriva have recognised the value of consultation and have pledged to consult in advance on any significant changes to their commercial services, where possible.  

In the Merseyside Region, operators have committed to limit changes to four key dates, where possible, throughout the year to stabilise the network and build confidence in bus services. In advance of these dates, consultation on any proposed changes will take place to help inform operators and Merseytravel of the potential impact they will have.

From January 2020 there will be changes to bus routes in Liverpool City Centre and where many people get on and off. The changes are in response to Liverpool City Council’s £47m City Centre Connectivity Scheme. It aims to transform the city centre, making it a cleaner, greener, more attractive place for everyone, where walking and cycling are more viable options to get around. This will be achieved by improving public realm and changing how traffic moves through the city, reducing congestion and improving air quality. You can find out more here​.


Arriva 30 - St Helens to Chain Lane
Arriva and Merseytravel are consulting on their intention to withdraw the Sunday journeys on Service 30, operating from St Helens to Chain Lane. Daytime journeys are operated commercially by Arriva and the evening journeys are operated by Huyton Travel on behalf of Merseytravel. 
The Sunday journeys that Arriva currently operate do so at a loss and are unsustainable to operate going forwards.
Therefore Arriva and Merseytravel would look to withdraw the Sunday service from 19th January 2020 and would like to give the public the opportunity to comment about how they use the service and/or may be affected by this change. 
Alternative travel arrangements would be the Arriva 352 service for passengers from the Haresfinch Road area, and the Arriva 320 service is available along Blackbrook Road for passengers in the Chain Lane area.
There are no significant changes planned for the Monday to Saturday journeys. There may be some changes to early morning journeys but the route will remain unchanged.

The consultation will close on Wednesday 30th October 2019 and Merseytravel will then consider the feedback received. Take part in the consultation here.
Warrington Own Buses 22
Network Warrington are looking to simplify service 22 in two locations as a result of reliability issues and passenger feedback. This is due to repeated issues with parked cars on Elizabeth Road causing buses to get stuck, as a result passengers have become uncertain about whether or not the bus will be able to make it around Elizabeth Drive. Network Warrington  are simplifying the route to serve the stops on Church Road (Balharry Avenue) and Piele Road (Birch Road). In Ashton-in-Makerfield Network Warrington propose to omit the first loop of Gerard Street meaning buses arriving from Garswood would drop off at Ashton Town Centre (Stop A) & the first stop in Princess Road. Passengers can remain on the bus and travel round the Princess Road loop to alight at the Gerard Street stop (Ashton Town Centre stop D).
Both of these changes will simplify the route and improve punctuality.
The consultation will close on Wednesday 30th October 2019 and Merseytravel will then consider the feedback received. Take part in the consultation here.

Stagecoach X5 Widnes - Liverpool
Stagecoach have conducted a further consideration of the feedback received on this service and the outcome is below 

Following the consultation regarding the future of service X5 Liverpool - Widnes, Stagecoach has reluctantly taken the decision to withdraw the service. The last day of operation will be Saturday 23rd November 2019.

The results of the consultation demonstrated that existing customers appreciated the fast journey times and limited stop nature of the service. They also demonstrated that there was a clear appreciation of new and improved links to the Lunts Heat and Barrow's Green areas of Widnes. It was also clear that a number of X5 customers had previously used the train, or the car; but the limited-stop nature of the service, combined with comparatively low fares had attracted them to use the bus.

We did explore other potential options to try and continue to provide a link to Widnes, but none of these were commercially viable, or satisfied the demand for fast, limited-stop journeys into Liverpool. As we cannot see a commercially viable future for this bus link, we have therefore been left with no option but to cancel the service.​

​Bus Consultations - Previous Outcomes

A number of bus consultations have already taken place accross the network. The response and outcomes to these completed consultations can be seen below.