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Skip Navigation LinksMerseytravel > About Us > A Guide to Merseytravel > Consulting on Service Changes

 Consulting on Service Changes

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Consulting on Service Changes 

As part of the Bus Strategy, Merseytravel have recently conducted a series of reviews of bus services in each district. A key part of those network reviews was the consultation process that helped develop the final  network with valued input from stakeholders, bus users and the wider public.  

As part of the Bus Alliance, Stagecoach and Arriva have recognised the value of consultation and how it helped during the bus network review process and they have pledged to consult in advance on any significant changes to their commercial services, where possible.  Merseytravel will continue to consult as part of the network review process or if there is a requirement to revise a service outside of the network review process we will also consult.   

In the Merseyside Region, operators have committed to limit changes to 4 key dates, where possible, throughout the year to stabilize the network and build confidence in bus services. In advance of these dates, consultation on changes will take place to help inform operators and Merseytravel of the potential impact of proposed changes.

Proposed changes to the 121, 214/215

Merseytravel have sought feedback on the changes to the 121,214,215.  These changes are proposed as the services have suffered with punctuality problems for some time, with the timetable being revised on two previous occasions to try and address the issues. Unfortunately the service is still struggling to keep to time, due mainly to the length of the route and the congestion that is experienced in areas that it serves.

The proposed solution is to split the route. Services 214/215 will continue to serve the Lavendar Way section of Walton Park, Broadway, Norris Green, Croxteth and Croxteth Park. Service 121 will operate from Broadway via Norris Green, Field Lane, Aintree Hospital, Seeds Lane, Walton Vale, Orell and the Cavendish Drive section of Walton Park. The 214/215 will operate half hourly and the 121 hourly. The new timetable allows more generous running times and reduce the likelihood of delays, which should all help in a reliable and punctual service being provided. Some 121 journeys will also operate via Stonedale Crescent, a request that was made by local councillors and the housing association. 

The Bus Team are now considering the feedback and will update shortly​.
 
Outcome of X3 Bus Service Change Consultation
The feedback received from the public and stakeholders has been considered by Stagecoach. Please see attached a detailed response to the comments that were received by the operator. The revised timetable is available at the usual location on the website or on the link detailed below.
 
 

Outcome of 204 Bus Service Change Consultation

The feedback received from the public and stakeholders has been considered by Stagecoach.  Please see attached  a detailed response to the comments that were received by the operator.​

204 Passenger Consultation Response ​


Outcome of Service 106 Bus Service Change Consultation 
The feedback received from the public and stakeholders has been considered by Merseytravel. Please see attached a detailed response to the comments that were received by the operator. The revised timetable is available at the usual location on the website or by clicking the following link​

106 Passenger Consultation Response​


Outcome of 408/409 Bus Service Change Consultation 
The feedback received from the public and stakeholders has been considered by Arriva in their consideration of the 408 service.

Their statement is below:

Further to the various meetings and discussions along with the consultation process relating to the 408 service which operates a circular route from Woodside and travels via Seacombe, Poulton, Wallasey Village and Liscard.
 
This new service was introduced in September 2017 after the Wirral Network Review. One of the key objectives was to improve the services in the Tower Wharf area. After due consideration we revised our existing route 409 and introduced a new service 408 which is essentially the same route but operating in the opposite direction. 
 
This change then provided a 15 minute split option for passengers giving a significant improvement on the original 409 which operated every 30 minutes.
 
However, and almost from day one, the 408 has operated with a significant loss to the point where it became unsustainable and the notifications to Merseytravel, stakeholders and importantly our passengers got underway.
 
As part of the consultation process we have of course reviewed and considered carefully the customer comments but the losses as commented on earlier are unacceptable and if it were to continue the viability of the 409 would be put directly at risk. 
 
As a result we have made the decision to withdraw the 408 from our January 2019 service change date.
 
The decision to withdraw the service  has not been taken lightly and it is accepted there will be some difficulties, hopefully short term, whilst passengers adjust across to other services but we do have a responsibility to cover our operating costs. 
 
This outcome is likely to be very disappointing and as with any new route we accepted from the outset there would be a commercial risk and the service was introduced in good faith but unfortunately it has turned out not to be commercially viable.
 
To emphasise, the 409 service will continue to operate and revert back to the pre-September 2017 route and frequency. 

Please find route maps below to assist with explanations:


Alternative services to the 408:
Woodside - 409, 410, 411, 413, 414
Tower Road - 409, 411
Seacombe - 409, 411, 413
Liscard Road - 409, 433
Wallasey Village (Belvidere Road, Claremount Road, Sandy Lane) - 409
Wallasey Village - 106, 409, 413, 414
Breck Road - proposed change to 106
Poulton Road - 410 or 433

Merseytravel are currently considering options to provide provision in areas that will be outside of the approved distance from the network (section of Breck Road and Poulton Road) and will be looking to consult on those proposals shortly. 
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