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Skip Navigation LinksMerseytravel > About Us > A Guide to Merseytravel > Customer Information and Safety on the Network

 Customer Information and Safety on the Network

Train departing station

Customer information 

Providing high quality travel information that is clear and concise is central to our work in helping to ensure the network suits the needs of the modern traveller.
To enable passengers to plan their journeys, we provide customer information in a number of ways, including the website, over the telephone seven days a week (available on 0151 330 1000), face-to-face, on social media, via our mobile app or in print.

We offer a range of transport information for those who are using bus, rail and ferry, or cycling, which is available at bus stops, stations, key hubs and terminals via timetables, maps and guides.
On the website, customers will always find up-to-date details about bus service changes and diversions, rail engineering works, changes to Mersey Ferries and Mersey Tunnels closures. We also look to promote planned changes through our Twitter account @Merseytravel too. You can also sign up for travel alerts information to be sent straight to you.
For those who want transport information on the move, online journey planning tools are now available on the Merseytravel website and the Merseytravel App, which can be downloaded on Google Play or the App Store.

Safety on the network

Safety remains a key priority for Merseytravel and we are working to make sure transport continues to be safe for all users.

We employ our own dedicated police team within the Mersey Tunnels to ensure the safe operation of both the Kingsway and Queensway tunnels.

While the public transport network in Merseyside enjoys a very low crime rate, the TravelSafe Partnership - is committed to making it safer and importantly making people feel safe.

The Partnership  works to reassure the travelling public and to prevent and deal with incidents of crime, anti-social behaviour and fare evasion.

For more information about the work that is carried out, how to report incidents on the public transport network and personal safety advice and tips visit the TravelSafe Partnership webpage