Page last updated: 08/07/20

What you need to know

The health and safety of both customers and staff is a number one priority for Merseytravel. That’s why we are continuing to follow national Government advice we’re working closely with rail, bus and other transport operators to provide services as safely as possible - please see below for more details. 

Trains, buses and ferries are running but remember that capacity is reduced due to social distancing.

We’re doing everything we can to give you up to date service information and important advice about how to keep yourself and others safe while using public transport.

The information you need is being provided in a variety of ways including on websites, via social media and posters at bus stops, stations and terminals.

Staff are on hand to give advice from journey planning to wearing face coverings.

Face coverings are now mandatory on public transport. You can read the Government information and check out our Face Covering FAQs to find out more including how to make your own face coverings at home and whether you are exempt due to a medical condition.

Social distancing should be observed on public transport and cleaning regimes have also been enhanced both onboard services and at stations.

Free travel for NHS workers will come to and end from Monday 13th July. For more details you can read the press release.

 

Rethink Travel - how you can help keep everyone safe

We’re asking everyone to rethink how they travel, considering if your journey is necessary and, if so, when and by what means you travel.

If you can work from home, then please continue to do so.

You should also walk and cycle where possible. However, if you do need to use public transport to get to and from work or are thinking of going out, maybe shopping or to restaurants and cafes, then we’re asking you to plan your journeys and remember to wear a face covering.

Do take into account factors such as social distancing and longer journey times. You can also help by avoiding the peak, paying by contactless or buying you tickets in advance and online if you can.

Please read our full advice before travelling:

If you are heading to Liverpool City Centre please visit Love your Liverpool for more advice.

Metro Mayor Steve Rotheram said:

“We all have a civic responsibility to help keep public transport available for those who really need it so I’m asking people to think about their journey, avoiding peak times and ideally use alternative ways of travelling, especially cycling and walking.

“Employers can help too, by continuing to support home working, staggered shifts and flexible working patterns wherever possible to take pressure off public transport.”

For the latest news and announcements please visit our Latest News section.

 

Transport services information

Information can change on a daily basis so our key advice is to keep checking both the national government advice, transport operators websites and social media platforms for the latest information about services.

You can also stay connected by visiting our Travel Updates section and use the Journey Planner.

Mersey Tunnels

The Queensway (Birkenhead) and Kingsway (Wallasey) Mersey Tunnels are currently open.

Please pay by Fast Tag or contactless card if you can. If not please have the correct change ready and use the automatic lanes, as change cannot be given. This is to protect both customers and staff. You can read more here

Mersey Ferries

Mersey Ferries

Mersey Ferries are now running more services both during the week and weekends providing a quick cross river travel option.

Services from 15 June

All services will operate from Pier Head and Seacombe.

Weekday Commuter Service will operate between 07:20 – 11:00 and 15:00 - 19:00.

Hourly weekday cross river services will operate between 11:00 - 14:00.

Hourly weekend cross river service will operate between 10:00 - 17:00. Services will depart on the hour from Pier Head and at half past the hour from Seacombe.

Please pay by contactless/card payments and don’t forget you can use the ticket machines at the terminals.

All other Mersey Ferries services and cruises have been suspended.

For timetable details please visit the Mersey Ferries website and @merseyferries on Twitter for the latest information.

Rail Services

Revised timetables are in place across the rail network. Please check direct with operators for the most up to date travel information and remember that timetables are subject to change.

Merseyrail @merseyrail 

Northern @northernassist

Transpennine Express @TPEassist

Avanti West Coast @avantiwestcoast

London Northwestern Railway @LNRailway

Transport for Wales @tfwrail

East Midlands Railway @EastMidRailway

Bus Services 

Bus services are running to revised timetables. Please check direct with operators for the most up to date travel information and remember that timetables are subject to change.

Stagecoach - @StagecoachMCSL 

Arriva@arrivanorthwest 

National Express - @nationalexpress

Merseytravel’s supported bus services may be running to reduced timetables. You can check travel updates for the latest information.

Please follow this specific advice when using the bus as well as maintaining social distancing

  • Allow passengers to get off before boarding
  • Wear a face covering
  • Sit by the window and leave a row free either side
  • Seats within 2m of the driver are not in use - please give the driver space
  • Pay by contactless card or apple/android pay on all bus service

There may be an occasion when a bus is full due to social distancing requirements and this will be displayed on the front of the bus.

Services will be monitored to address any issues.

Any overpayments on Merseytravel services will be donated to #LCRCares. Visit lcrcares.co.uk to find out more.

Cycling and Walking

Many transport users have started taking more journeys by bike or on foot during lockdown, and we encourage people to continue doing this where possible.

Walking and cycling will help ease the pressure on transport services, reduce congestion, improve air quality and has a positive impact on physical and mental health.

Metro Mayor Steve Rotheram and Liverpool City Region Cycling and Walking Commissioner Simon O’Brien have committed to the acceleration and broadening of the city region’s cycling and walking plan, with investment in a network of new and upgraded routes totalling more than £30m in the next phase.

Pop-up cycle lanes, expanded footpaths in key locations to support social distancing and the installation of new secure bike storage at key locations like hospitals, work places and around rail and bus stations are amongst measures to be introduced over the coming months.

More information on the long-term vision for cycling and walking in the city region can be found at www.liverpoolcityregion-ca.gov.uk.

 

For other sources of information you can visit the Combined Authority website