What you need to know

Do not travel unless its for an essential journey – stay at home to protect the NHS and save lives

The health and safety of both customers and staff is a number one priority for Merseytravel. That is why we are continuing to follow national government advice and we are working closely with rail, bus and other transport operators as the Coronavirus situation develops.

Please do not travel unless you have to – stay at home and stay safe.  Only key workers should be using our transport services and we are working very hard to provide services to support them.

Key workers should keep checking the latest travel information and plan their journeys in advance as information can change on a daily basis.

Customers should be reassured that action has being taken to enhance cleaning services, which includes a greater focus on cleaning high-touch areas such as handrails and ticket machines.

Please continue to practice social distancing and use contactless payments if you can.

Transport services information

Information can change on a daily basis so our key advice is to keep checking both the national government advice, transport operators websites and social media platforms for the latest information about services.

You can also stay connected by visiting Merseytravel’s updates page.

Update Friday 27 March: Metro Mayor and Leader of Halton announcement on Mersey Tunnel and Mersey Gateway tolls

Update Friday 20 March

The Metro Mayor has announced free bus travel to and from school for the children of key workers using existing Merseytravel funded supported bus services.

The 9.30am restriction on concessionary travel for essential journeys, such as accessing designated shopping hours reserved for the elderly has been lifted. 

For full details read the media release

Update Wednesday 18 March: Metro Mayor announces revised timetables to maintain essential transport services during the COVID -19 crisis

Mersey Tunnels

The Queensway (Birkenhead) and Kingsway (Wallasey) Mersey Tunnels are currently open.

From Thursday 26 March Mersey Tunnel Tolls have been suspended to help essential frontline key workers battling the Coronavirus across the region to get around and do their jobs more easily. You can read more here.

Mersey Ferries

Mersey Ferries

From Wednesday 25 March we are focusing our efforts on running our 20 minute commuter shuttle service between Seacombe, Wirral and Pier Head, Liverpool from 7:20am to 9.50am and 4pm to 6.50pm each day to support our key workers but we will continue to monitor demand.

All other Mersey Ferries services and cruises have been suspended.

For timetable details please visit the Mersey Ferries website and @merseyferries on Twitter for the latest information.

Rail Services

Please check with operators for the most up to date travel information.

Merseyrail @merseyrail

From Thursday 19 March, Merseyrail services will be running every 30 minutes on all lines from start of service. All trains will be made up of six-car carriages to keep the Liverpool City Region moving and ensure we are providing the most reliable service possible.

Monday to Saturday services will be running from their regular start time with a 30-minute frequency, with services on Sundays staying the same.

There are likely to be further amendments to our timetable over the coming weeks, and we would encourage all customers to check before you travel.

Northern @northernassist

Transpennine Express @TPEassist

Avanti West Coast @avantiwestcoast

London Northwestern Railway @LNRailway

Transport for Wales @tfwrail

East Midlands Railway @EastMidRailway


Bus Services 

From Monday 23 March Stagecoach services will be running to revised timetables. Customers should check the Stagecoach website or search @StagecoachMCSL on Twitter for the most up to date information.

From Monday 23 March Arriva North West will be running revised timetables on many services. Customers should check the Arriva website and follow @arrivanorthwest for the latest information.

Customers are also being asked to use cash at a last resort where possible to help support drivers.

Merseytravel’s supported bus services may be running to reduced timetables and are subject to change. Check travel updates for the latest information.

Merseytravel is providing school bus services to support the children of key workers.

What you can do to help 

Everyone must follow the latest government advice and stay at home or work from home if you can. Only key workers should be travelling at this time if it is essential.

Do not meet others, even friends or family. The only reasons to leave home are to:

  • shop for basic necessities or pick up medicine
  • travel to work when you absolutely cannot work from home
  • exercise once a day, alone or with members of your household

There is government guidance on coronavirus on GOV.UK plus NHS Coronavirus advice.

For other sources of information you can visit the Combined Authority website