The health and safety of both customers and our staff remains a priority for Merseytravel.
That’s why we are continuing to follow the Government’s roadmap and advice while working closely with rail, bus and other transport operators to provide services across the region as lockdown measures are eased.
As of Monday 17 May we will be in Step 3 of the Government Roadmap with more sectors re-opening.
If you are heading out for work or leisure then here are our top tips. Please remember that some services may be busier as more people are travelling and capacity is still reduced due to social distancing.
If you are using public transport please make sure you
To help you travel safely please read our full list of advice below and you can also take a look at the safer travel guidance.
If you’re heading into Liverpool City Centre but haven’t been in for a while then you need to know there’s been some changes while you’ve been away which may impact on your journey- so it’s a good idea to check for more information before you travel.
There are a number of works being carried out on the highways with some road closures in place, including on The Strand and Lime Street, as part of Liverpool City Council’s Connectivity Scheme.
Travelling by bus - Bus users are being reminded that changes to a select number of bus routes in Liverpool City Services were made in January 2021, as part of the scheme. While most people will see no change to their journeys, some passengers will need to board or alight their bus at a different stop. Find out more on our news section.
The Queensway (Birkenhead) and Kingsway (Wallasey) Mersey Tunnels are currently open. Please pay by Fast Tag or contactless card if you can. If not please have the correct change ready and use the automatic lanes, as change cannot be given. This is to protect both customers and staff.
Please note that Seacombe Ferry Terminal is closed for refurbishment so services are running between Woodside Ferry Terminal and the Pier Head.
From Monday 17 May the River Explorer Cruises will be returning to the river.
Taking in the best views of Liverpool, the Wirral, and the UNESCO World Heritage Waterfront, the 50-minute cruises will operate round trips between Liverpool, Pier Head and Woodside, Wirral terminals between 10am and 4pm Monday to Friday and 10am and 5pm Saturday and Sunday.
The morning and evening weekday commuter services will also continue to run as per the normal schedule between 07:20 – 09:50 and 16:00 - 18:50.
All other services and cruises are suspended.
If you need to use the ferries, please pay by contactless/card payments and don’t forget you can use the ticket machines at the terminals.
Most accessibility arrangements for customers with disabilities remain unaffected by Covid-19 both on-board and at terminals. However, staff are currently unable to provide assistance or transport passengers by electric buggy from the terminal to the ferry.
For timetable details please visit the Mersey Ferries website and @merseyferries on Twitter for the latest information.
Please check direct with operators for the most up to date travel information.
Accessibility arrangements for customers with disabilities are unaffected by Covid-19 both on-board and at stations/interchages.
Merseytravel’s supported bus services may be running to reduced timetables. You can check travel updates for the latest information.
It’s a good idea to allow passengers off before boarding and if you can pay by contactless card or apple/android pay if you can
There may be an occasion when a bus is full due to social distancing requirements and this will be displayed on the front of the bus and the bus will not stop to pick up additional passengers when full.
Passengers should therefore avoid relying on the last bus in case is it full and plan to take an earlier service wherever possible. After the last bus, passengers would need to find alternative means of travel.
Services will be monitored to address any issues.
Any overpayments on Merseytravel services will be donated to #LCRCares. Visit lcrcares.co.uk to find out more.
Please check direct with operators for the most up to date travel information and remember that timetables are subject to change.
Transpennine Express @TPEassist
Avanti West Coast @avantiwestcoast
London Northwestern Railway @LNRailway
Transport for Wales @tfwrail
East Midlands Railway @EastMidRailway
Many people have started taking more journeys by bike or on foot and we encourage people to continue doing this where possible.
By walking and cycling you can help
Metro Mayor Steve Rotheram and Liverpool City Region Cycling and Walking Commissioner Simon O’Brien have committed to the acceleration and broadening of the city region’s cycling and walking plan, with investment in a network of new and upgraded routes totalling more than £30m in the next phase.
Pop-up cycle lanes, expanded footpaths in key locations to support social distancing and the installation of new secure bike storage at key locations like hospitals, work places and around rail and bus stations are amongst measures to be introduced over the coming months.
More information on the long-term vision for cycling and walking in the city region can be found at www.liverpoolcityregion-ca.gov.uk.
You are encouraged to walk and cycle if you can, especially if you live within a mile or two of your school, leaving public transport available for those who live a little further away.
Buses and trains are running to get you to and from school, and social distancing still applies. Check out our top tips below and please check direct with rail and bus operators for the last service information and timetables on a regular basis as things may change.
Arrangements for different schools will vary, so it is vital that you check directly with your own school to understand any local arrangements being put in place.
School bus services
Dedicated school bus services that specifically serve a school are running. For details please see our Buses which serve schools page. As they are dedicated services for that school, social distancing is not required on these services but is encouraged where possible.
On commercial bus operator services, used by other passengers, social distancing is still required and as a result capacity remains reduced.
We will be monitoring demand and by working with operators we will look to add some extra buses on some busy routes where possible.
These additional services will operate for use by school children only and will operate with an ‘S’ prefix in front of their normal service number and will display ‘School Children only’ beneath their destination. For more information visit the additional school bus services page.
Using the bus or train
we've put together some some tips to help make your journey as easy and safe as possible.
Safety is a top priority for us all we have been working really hard to put a range of safety measures in place on our services.
This includes enhanced cleaning regimes that focus on high frequency touch points such as doors, handrails, seats and ticket machines. We are also encouraging all customers not to use cash– so contactless payment or prepaid tickets are a real option here.
*Children aged 11+ are required to wear face coverings. Our staff and drivers are not required to, but you may see some staff wearing them if they choose to individually. We do monitor this and gather intelligence and Police Community Support Officers are out and about on the network offering advice and can respond to any issues or complaints.
We’re doing everything we can to give you up to date service information and important advice about how to keep yourself and others safe while using public transport.
Cleaning regimes have also been enhanced both onboard services and at stations.
There is a particular focus on things that people touch regularly, such as doors, handrails, seats, ticket machines, toilets. There is more information on operator sites (links above).
The information you need, including things like where to sit, how to queue, one way systems, is being provided in a variety of ways including:
Trains, buses and ferries are running but remember that capacity is reduced due to social distancing.
All Merseytravel Centres are operating their normal hours.