The health and safety of both customers and staff is a number one priority for Merseytravel. That’s why we are continuing to follow national Government advice and we’re working closely with rail, bus and other transport operators to provide services as safely as possible - please see below for more details.
We’re doing everything we can to give you up to date service information and important advice about how to keep yourself and others safe while using public transport. Cleaning regimes have also been enhanced both onboard services and at stations. There is a particular focus on things that people touch regularly, such as doors, handrails, seats, ticket machines, toilets. There is more information on operator sites (links below).
The information you need is being provided in a variety of ways including on websites, via social media and posters at bus stops, stations and terminals. You will find posters at bus and rail stations, interchanges, bus stops, ferry terminals and on-board all public transport services, giving instructions to help you know important things like where to sit, how to queue, one way systems and any other relevant information particular to that vehicle or location.
Trains, buses and ferries are running but remember that capacity is reduced due to social distancing.
All Merseytravel Centres are operating their normal hours.
We're asking everyone to rethink how they travel and consider when and by what means you travel.
If you're using public transport then we're asking you to follow our important journey planning advice including plan ahead and pay by contactless if you can.
Face coverings are mandatory on public transport and at all enclosed areas of transport hubs including all rail stations, ferry terminals and Merseytravel Centres. You can read the Government information and check out our Face Covering FAQs to find out more including how to make your own face coverings at home and whether you are exempt due to a medical condition.
If you are heading to Liverpool City Centre please visit Love your Liverpool for advice.
Information can change on a daily basis so our key advice is to keep checking both the national government advice, transport operators websites and social media platforms for the latest information about services.
Mersey Ferries are now running more services both during the week and weekends providing a quick cross river travel option.
Services from 15 June
All services will operate from Pier Head and Seacombe.
Weekday Commuter Service will operate between 07:20 – 11:00 and 15:00 - 19:00.
Hourly weekday cross river services will operate between 11:00 - 14:00.
Hourly weekend cross river service will operate between 10:00 - 17:00. Services will depart on the hour from Pier Head and at half past the hour from Seacombe.
Please pay by contactless/card payments and don’t forget you can use the ticket machines at the terminals.
All other Mersey Ferries services and cruises have been suspended.
Most accessibility arrangements for customers with disabilities remain unaffected by Covid-19 both on-board and at terminals. However, staff are currently unable to provide assistance or transport passengers by electric buggy from the terminal to the ferry.
For timetable details please visit the Mersey Ferries website and @merseyferries on Twitter for the latest information.
Revised timetables are in place across the rail network. Please check direct with operators for the most up to date travel information and remember that timetables are subject to change.
If you need help with making a journey including information on whether accessibility arrangements are affected by Covid-19 on-board or at stations/interchanges, please contact the operator.
Transpennine Express @TPEassist
Avanti West Coast @avantiwestcoast
London Northwestern Railway @LNRailway
Transport for Wales @tfwrail
East Midlands Railway @EastMidRailway
Bus services are running to revised timetables. Please check direct with operators for the most up to date travel information and remember that timetables are subject to change.
Accessibility arrangements for customers with disabilities are unaffected by Covid-19 both on-board and at stations/interchages.
Merseytravel’s supported bus services may be running to reduced timetables. You can check travel updates for the latest information.
Please follow this specific advice when using the bus as well as maintaining social distancing
There may be an occasion when a bus is full due to social distancing requirements and this will be displayed on the front of the bus and the bus will not stop to pick up additional passengers when full. Passengers should therefore avoid relying on the last bus in case is it full and plan to take an earlier service wherever possible. After the last bus, passengers would need to find alternative means of travel.
Services will be monitored to address any issues.
Any overpayments on Merseytravel services will be donated to #LCRCares. Visit lcrcares.co.uk to find out more.
Many transport users have started taking more journeys by bike or on foot during lockdown, and we encourage people to continue doing this where possible.
Walking and cycling will help ease the pressure on transport services, reduce congestion, improve air quality and has a positive impact on physical and mental health.
Metro Mayor Steve Rotheram and Liverpool City Region Cycling and Walking Commissioner Simon O’Brien have committed to the acceleration and broadening of the city region’s cycling and walking plan, with investment in a network of new and upgraded routes totalling more than £30m in the next phase.
Pop-up cycle lanes, expanded footpaths in key locations to support social distancing and the installation of new secure bike storage at key locations like hospitals, work places and around rail and bus stations are amongst measures to be introduced over the coming months.
More information on the long-term vision for cycling and walking in the city region can be found at www.liverpoolcityregion-ca.gov.uk.