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 Arriva Click Speke



From Monday 2 September, residents in Speke will be able to use Arriva Click to make journeys within the community handy for visiting friends, going to the shops, attending medical appointments or connecting on to other bus services. This will replace withdrawn Speke Circular service 211 as part of an initial 12-month trial. 

Passengers will be able to access the service between 08:05 am and 5:15 pm Monday to Friday and 08:45 am – 5:15 pm on Saturday, with a vehicle dedicated to Speke during these times ready to respond within a 30 minute window. You can find a map of the service area using the below link: 


Concessionary passes will be valid on the service within the Speke zone. Unfortunately Solo, Trio and other pre-paid tickets are not able to be accepted at this time, although we are hoping that further ticket options will be available on this service in the future.

Fare paying passengers will be able to book through the Arriva Click app with fares estimated between £1 - £4 depending on the length of the journey. 

Bookings will be taken using the Arriva Click app. You can find out more about how to download and use the app on the ArrivaClick website​

Additional support and booking help for concessionary pass holders will be provided by the Merseytravel Contact Centre on 0151 330 1000. 

Should you require any help with journey planning, you can also contact us via e-mailing ask@merseytravel.gov.uk. 

 

This trial will help to show if demand responsive transport is a cost-effective and reliable way of improving access to transport across the Liverpool City Region. 

 

 


Engagement Events

If you want to find out more about how the service will work, pop along to one of Arriva’s engagement events being held: 

​​•         10am – 2pm, Friday 23rd August at Speke Morrisons

•         9am – 1pm, Tuesday 27th August at Speke Morrisons

•         midday – 4pm, Thursday 29th August at Speke Morrisons

•         10am – 2pm, Saturday 31st August at Speke Morrisons

There will be a Click vehicle parked outside Morrisons with drivers and staff on hand to answer any questions you may have and to show you the vehicle ahead of the launch. 

 

FAQs


Q. How will this new service work? Will I go to the normal bus stops on the route and pay my fair directly to the driver?

The new service will operate across the whole Speke estate and will cover every area that the old circular route reached, but will not follow the route directly. Journeys will need to be booked at least 30 minutes in advance via the ArrivaClick app, with additional support provided to concessionary passes through the Merseytravel Contact Centre. You will not be able to pay a cash fare to the driver – instead, you will need to book your journey using the ArrivaClick app if you are looking to pay for a cash ticket.

Q. How much will journeys cost?

The cost of each journey will vary depending on how far you are travelling – for example, to go through the western edge of the estate to the eastern edge will cost more than the middle of the western half to the Morrison’s shopping centre. The average journey should cost between £1-4Monday to Friday and £2-4.50 on Saturdays.  Concessionary pass holders can travel for free but always need to pre-book.

Q. Will concessionary pass holders be able to use the service? How will they book a journey?

Yes, concessionary pass holders will be able to use the service. There are two possible options – they can book using the app on a smart phone, by using the number on their concessionary pass card number. Alternatively, they can book their journeys by calling the Merseytravel Contact Centre, who will book journeys and arrange pick-up on their behalf. 

They will only be able to make journeys within the Speke estate – any journeys outside this – for instance, to Hunts Cross or Woolton – would not be covered by the concessionary pass and would need to be paid for separately through the app, although customers will be able to use the ArrivaClick service to connect with the regular bus service at Morrisons.

All passengers booking with a concessionary pass will be required to present this to the driver when boarding. 

Q. What about other pass holders? (Solo, Trio, MyTicket etc.). Will they be able to use this service?

Other passes will not be valid on ArrivaClick journeys during the trial period. This is it due to there being no ticket machine on board the vehicle. 

By the end of the trial it is hoped that more ticketing options will be available to passengers. 

Q. What are the ArrivaClick buses like? Are they fully accessible?

The vehicles used in the trial will be of a higher spec than those currently used on the 211 services; with free Wi-Fi, USB charging points, leather seats, tables, and a more personalised service. It also offers a wider flexibility and potential for integration with the Click scheme in the South Liverpool area. The buses are able to take wheelchair passengers and drivers are trained to help these passengers.

Q. Will the service definitely run at a frequency of 30 minutes? 

One vehicle will be dedicated specifically to the Speke estate, which should be enough to meet the demand and achieve the 30 minute response time.