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What is Merseylink?

The Merseylink bus service is Merseytravel's dial-a-ride service for people who live in the Merseyside area with mobility problems or difficulties, who cannot use ordinary public transport some or all of the time.

Benefits of the Merseylink Membership

The vehicles are designed for easy access and passenger comfort and include:

  • Wheelchair access.
  • Anchorage points for wheelchairs.
  • Low steps.
  • Wide, comfortable seats.
  • Seatbelts for all passengers.
  • On-board communications.
  • If there is sufficient capacity on board the vehicle an essential carer or companion may accompany you.

Are you eligible?

To be eligible for Merseylink Membership you must permanently reside in the Merseyside area and have ONE of the following

  • Higher rate mobility component of Disability Living Allowance (DLA) or Personal Independance Payments (PIP).
  • Higher rate care component of Disability Living Allowance (DLA) or Personal Independence Payments (PIP).
  • Higher rate Attendance Allowance.
  • Blind Registration document.
  • War disablement pension (with mobility supplement or high rate care allowance).
  • DS1500 Form.

How do I apply?

If you are applying online to complete your application, you must be able to

  • Upload a passport style photograph
  • Upload proof that your permanent address is in Merseyside
  • Upload photographic proof of your age / identity for example a copy of your driving licence or passport.
  • Upload supporting information that you meet the criteria for the Merseylink Scheme.
  • If you are exempt from wearing a seatbelt you must upload your confirmation letter from your GP that you are exempt.

For all applications you must be able to supply an email address so we can contact you.

Apply online

Additional information

Using Your Scooter on board a Merseylink Service

To use your scooter on a Merseylink bus your scooter must:

  • Be a Class 2 mobility scooter. Class 2 scooters are lightweight and designed for use on public pavements only, and have a maximum speed limit of 4mph
  • Be no wider than 600mm (23.6in) or longer than 1000mm (39.3in). Baskets, mirrors and other accessories can push the scooter over these measurement limits.
  • Have a turning radius of no more than 1200mm (47.2in)
  • Not exceed the Safe Working Load of a standard ramp, normally around 300kg (47 stone).

Renewing your Merseylink Membership

You will receive a Merseylink Membership Identity Card which you must show to the driver when making a journey.

Merseytravel will not notify you when your membership is due to end. It is your responsibility to ensure your membership is renewed 6 to 8 weeks before it is due to expire.

For all applications you must be able to supply an email address so we can contact you.

For all other concession related enquiries please contact us at [email protected]