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Skip Navigation LinksMerseytravel > Tunnels

 Mersey Tunnels

​Make greatsavingswith Fast Tag

Useful Information

Everything you need to know when travelling through the tunnel​

Frequently Asked Questions

  • Using the Tunnel
    • I am hoping to travel through the Tunnel. How should I plan my journey?

      Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). However, we may close one of the Tunnels, usually at night, to carry out maintenance. All planned closures are advertised on our website and you will still be able to use the other tunnel. Accidents and emergencies do sometimes occur and, in these instances,  we reserve the right to close the tunnel at any time without notice.

    • Are the byelaws endorsable?

      Exceeding the speed limit is the only endorsable offence under the byelaws.

    • What is the maximum fine?

      The maximum fine for breach of a byelaw is £1,000.

    • Can I ride my bicycle through the Tunnel?

      Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive.

    • I have a summons relating to an offence inside the Tunnel. Do I need to attend court?

      We would recommend that you seek independent legal advice on this issue. Merseytravel is not in a position to advise whether or not you should attend court.

    • Are tolls VATable?

      The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers.

    • What is the maximum gross vehicle weight permitted in either of the tunnels?

      For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Anything above that weight may still travel subject to prior approval based on a load calculation basis. For further details please email tag@merseytravel.gov.uk

    • What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels?

      For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres.

  • Fast Tag
    • I am considering applying for a Fast Tag, what benefits are there for me?

      As well as being far more convenient and allowing quicker travel through the toll booth, you will receive a discount on toll rates compared to cash payers. The scheme allows you to plan your expenditure and budget. This is the smart way to cross the Mersey even if you only make two or three journeys a week. Fast Tag can be used for all classes of vehicle and you can check how much you spend and keep a track of journeys you have made with 24/7 online account management.

    • How much is a Fast Tag?

      Fast Tags are free of charge if you have an account. You will need to top up your account  each month. If you arrive in the toll lane without credit on your account, your Fast Tag will not work. The Fast Tag remains the property of Merseytravel and must be returned if you close your  account. We will make a charge for a Fast Tag that is blocked, lost or stolen but this will be refunded on recovery of the Fast Tag. If a Fast Tag is damaged and cannot be used there will be a non-refundable charge.

    • Why won't my Fast Tag work?

      There are a number of reasons why your Fast Tag may not work. Please check the following:

      • Do you have enough money in your Fast Tag account? Remember, this is a pre-payment scheme and if your account is not in credit you cannot travel through the tunnel.

      • How old is your Fast Tag? It may be that it has come to the end of its life and needs  to be replaced.

      • Have you checked that you have fitted your Fast Tag correctly in accordance with the installation instructions? These instructions must be followed correctly and if it is not fitted correctly it may not operate.

    • How do I fit the Fast Tag to my vehicle?

      • You should have received a small plastic holder with your Fast Tag. The Fast Tag must be attached to the windscreen of  your vehicle using this holder. If it is not fitted correctly it may not operate the barrier when you approach the toll lane .


      • Fit the tag into the holder and peel off the backing paper. Attach the holder to the inside of the windscreen with the vehicle classification sticker facing inwards towards you. If your vehicle has a sloping windscreen the tag must be fitted above or behind the rear view mirror. For a vehicle with a vertical windscreen the tag must be fitted to the centre of the windscreen at its lowest point. You can remove the Fast Tag from the holder if required or when not in use.


      • Do not fit the Fast Tag where it may obscure the driver's forward view as this may affect the vehicle's MOT.

    • How do I amend my Direct Debit?

      You can do this online if you know your account number and password.
      Alternatively, please email us at tag@merseytravel.gov.uk giving your Fast Tag account number and details of the changes.

    • How is my data used and stored?
    • How do I manage my Fast Tag account online?

      When you apply for your Fast Tag online you will set up an account. We will send you your account details by post. You can thenchange your personal details, create or change your Direct Debit, make a top-up payment, and see your account balance and details of journeys you have made.

    • Can I have a refund from my Fast Tag account?

      The simple answer is "Yes", it is your money and you may request a refund at any time. But you must remember that you should leave enough money in your account for future journeys. You must  write to tag@merseytravel.gov.uk  to request a refund, giving us your account number and the amount you would like to be refunded. You must use the same email account that you registered to the Fast Tag account for security reasons. Refunds will be paid directly into the bank account from which your monthly Direct Debit is collected.

    • Why hasn't my Direct Debit gone out of my bank?

      You will be asked choose one of four possible dates for collection of your Direct Debit and usually we will collect on that date. However there may be one or two occasions where we collect on a slightly later date but this will be kept to an absolute minimum.

    • What are the Terms and Conditions of Fast Tag?
  • Concessionary Travel
    • What do I need to qualify for concessionary travel?

      You can apply for free travel through the Mersey Tunnels if:
      You hold a Disabled Persons (Blue) Parking badge
       and
      • receive the highest rate of mobility component of the Disability Living Allowance;
      or
      • you are over 65 and receive the highest rate of Attendance Allowance;
      or
      • you receive the enhanced rate of the mobility component of the Personal Independence Payment;
      or
      • you receive the mobility supplement of a War Pension.

      Click here for more information.

    • Do I have to be in the vehicle to use the Tag?

      Yes, it is a condition of issue that is strictly monitored. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. There are more details on the conditions of use here.

    • Will you send me a new concessionary Fast Tag at the end of the year?

      No, we will add your new allowance to your Fast Tag automatically on 1st April each year and so you should keep your Fast Tag and continue to use it. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled.

    • What do I do if I change my vehicle?

      If you wish to change your nominated vehicle please call 0151 330 1004. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday.
      Or you can visit a Merseytravel Centre. Full address details and opening hours can be found here.

  • Tunnel Tours
  • Contact us
    • Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN.
      For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. For all other enquiries please email ask@merseytravel.gov.uk.  
      Our telephone number is 0151 330 1004. Lines are open 8am to 8pm, Monday to Friday for general enquiries.

      You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations. Opening hours at these centres vary and further details can be found here.

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