Merseytravel Facts and Figures
On this page you can learn some interesting facts and gain an overview of Merseytravel’s structure, accomplishments and heritage.
Merseytravel has a central role to play in supporting and growing the Liverpool City Region economy.
It is the Executive body that provides professional, strategic and operational transport advice to the Liverpool City Region Combined Authority.
The Liverpool City Region Combined Authority is the combined authority of the Liverpool City Region, a combined authority area that covers the metropolitan county of Merseyside and the adjacent Borough of Halton. It is a strategic authority with powers over transport, economic development and regeneration.
The organisation’s aim is to provide a world-class integrated transport network, that is accessible to all, provides value for money, great customer service and suits the needs of the modern traveller.
Merseytravel works in partnership with private transport operators and has the unusual status of managing a twenty-five year rail franchise for the Department for Transport (DfT) for the Merseyrail network.
Merseytravel also owns and operates the Mersey Ferries, U-Boat Story, the Spaceport attraction, and The Beatles Story. It operates the Mersey Tunnels on behalf of the Liverpool City Region Combined Authority.
Merseytravel – Awards and Accolades
Amongst many accolades, Merseytravel has achieved:
Centre of Excellence status for integrated public transport, integrated public transport planning and the delivery of public transport schemes.
Merseytravel, with Local Transport Plan (LTP) partners, received a double excellent rating for its LTP.
Merseytravel was awarded Beacon Status in 2008 for accessibility planning and was one of only four authorities nationally to receive a special commendation award for demonstrating excellence in accessibility planning.
Independent polls show Merseyrail as the top performing rail operator in the UK. Merseytravel manages the Merseyrail concession locally after taking it over from the Department of Transport in 2003.
Mersey Ferries is the top 'paid for' tourist attraction in the region.
Merseytravel - Buses
Merseytravel provides funding for some vital public transport services where there is an important social need but which cannot be run profitably.
Merseytravel provides, maintains and improves bus stops, shelters, stations and bus timetable information and staffs every bus station from when the first bus arrives until the last bus leaves.
In recent years Merseytravel has been working with local communities, local authorities and employment services to provide subsidised bus services specifically to help the unemployed find jobs in areas of economic growth, even to the extent of crossing boundaries.
Merseytravel works with, supports and provides bus operators incentives to reduce carbon emissions, noise and air from buses. The Liverpool City Region has sustainable biodiesel buses, full electric and hybrid buses running on the commercial and subsidised network. Many of these buses run in air quality management areas.
Merseytravel was the first PTE to receive certification to Environmental Management System ISO 14001. The system aims to review and improve the environmental performance of its operations.
Merseytravel, in partnership with transport operators, provides a transport information telephone line and online journey planner for our customers.This is also available in a phone app.
Thanks to innovative thinking and hands on community involvement Merseytravel is pioneering new methods of targeting hard to reach groups and pockets of severe deprivation in an attempt to promote and improve awareness of public transport.
Merseytravel has a very active Corporate Engagement team it has pioneered the TravelSafe partnership and the JobLink service and is continuing to develop new Smartcard technologies
Merseytravel - Rail
The Liverpool Central station £20 million overhaul was awarded the National Transport Awards Rail Station of the Year and National Rail Awards Overall Station of the Year in 2013.
The Merseyrail network covers 66 train stations, with over 34 million passenger journeys being made on the rail network each year.
In July 2003 Merseytravel assumed full powers over the performance, investment and consumer protection for the Merseyrail Electrics franchise. The Merseyrail franchise is awarded by Merseytravel because the franchise is self-contained and largely separate from the rest of the British railway network. This coincided with the letting of a unique 25-year concession to Serco Abellio.
Merseyrail Electrics is now regularly the best performing train-operating company (TOC) in the UK.
Merseytravel and Merseyrail have been very successful in the 'Secure Stations' initiative, with all train stations meeting the tough national standards. Many stations also have Safer Parking accreditation.
Merseyside saw some of the first Police Community Support Officers on the rail network in the UK.
Merseyrail - A Brief History
Mersey Ferries, which are owned and operated by Merseytravel, have become the Liverpool city region's most popular paid-for tourist attraction as well as a convenient way to cross the River Mersey.
The ferries operate from three terminals, two in Wirral and Liverpool Pier Head. Mersey Ferries operate services all year round including a daily commuter service, River Explorer cruises, Manchester Ship Canal cruises and other special cruises as demand dictates. The vessels are available to hire for special events and excursions.
All records for passengers on the popular Manchester Ship Canal Cruises continue to be broken.
Merseytravel - Tunnels
Up to 90,000 vehicles per day cross under the River Mersey via the two Mersey road tunnels: the Queensway which opened in 1934 linking Birkenhead with Liverpool, and the Kingsway opened in 1971 which links Wallasey with Liverpool.
These tunnels have been put on a firm financial footing by the passing of the Mersey Tunnels Act 2004.
The Mersey Tunnels are now regarded as the safest tunnels in the UK.
The Queensway Tunnel is regarded as the safest tunnel for its age in Europe
Merseytravel continue to invest in the two tunnels to maximise availability and allow 24 hour cross river road travel, 365 days a year.
Mersey Tunnels operate award winning tours of the Queensway Tunnel, offering unique behind the scenes access to the inner workings of the amazing feat of engineering including information about construction of the tunnel, entrance to the control room and under the road surface.
To learn more about Merseytravel, including our corporate plans, social and environmental commitments, to our strategic objectives and vision, please visit our corporate information page.