All areas across the county
All areas across the county
Solo tickets are valid across Merseyside. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.
If you buy a ticket online, it will be available 24/36 hours after you buy it.
If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately.
Use it anytime on the day that you buy it.
Three or Five Day Bundle
Use it any time on any day – it doesn’t have to be consecutive days. You must first use your ticket within 28 days from the date you buy it.
Use it any time on any day for one week. You must first use your ticket within 28 days from the date you buy it. Your ticket activates on the day you first use it.
Use it any time on any day for 4 weeks. You must first use your ticket within 28 days from the date you buy it. Your ticket activates on the day you first use it.
Monday to Friday during term time only, including half term.
Anytime, any day and starts on the day you buy it.
From your bus driver.
One, Three or Five Day Bundle, Weekly & 4-Weekly
Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside.
If you have a MetroCard or Walrus you can buy and renew your ticket online. If you don’t have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for £1.
One Day, One, Three or Five Day Bundle, Weekly & 4-Weekly
Just pay for your ticket with cash or contactless payment.
Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. You no longer need a photo or application form. We advise you to register your card online so that we have a record if you lose it.
A passport size photograph.
One, Three or Five Day Bundle, Weekly & 4-Weekly
Online or at a Merseytravel Centre or PayPoint retailer. Bring your MetroCard or Walrus with you to avoid paying another £1 activation fee. You can have more than one ticket on your card at any time. .
Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres
Take your annual ticket to any Merseytravel Centre up to seven days before it runs out
Cash, contactless payment. Google Pay, Apple Pay.
One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & Annual
Cash, contactless, credit or debit cards.
Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket
What is a MetroCard and is it different to a Walrus card?
When you buy your first smartcard you will receive a MetroCard.
If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Walrus cards will disappear from circulation over time.
I don’t currently have a MetroCard - how do I get one?
You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. There is a £1 activation charge when you buy your new MetroCard. This fee is to cover the card production and distribution costs. You will then be able to register your MetroCard and buy tickets online.
I have a Walrus card - do I need to change this to use the MetroSmart website?
No, you can register your Walrus card online. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number.
My card is not working on board the bus.
Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Your receipt should show this information, or if you have bought it online you can check this in the “My Tickets” section. You can also check the status of your ticket here to make sure that it has not expired. In the unlikely event that your card doesn’t read but you believe that it is valid, please visit a Merseytravel Centre. Keep your receipt or email confirmation as proof of purchase.
I use my MetroCard or Walrus to buy Railpass tickets. Who should I contact with any queries?
If you have a question about Railpass please contact Merseyrail for help.
Which dates are covered by Solo Term Time Tickets?
The term dates for term time Tickets can be found here.
I have looked at the Term Time Ticket and the dates don’t meet my needs - what should I do?
Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Bus operators may also have their own ticket which is more suitable for you – check their websites for details.
How do I buy my first Smart Solo Term Time Ticket?
The quickest and easiest way to buy your first Solo Adult or Young Person’s Solo ticket is via our website. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket.
Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year.
If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter.
Are there any restrictions in place when using a Solo Term Time Ticket?
Tickets are valid Monday to Friday on term time dates only. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends.
What if I lose my smart Solo Term Time Ticket or it is stolen?
One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it.
I applied for my Solo Term Time Ticket online, when will I receive it?
You should receive your ticket within seven days. If you do not receive your ticket within seven days please email firstname.lastname@example.org,quoting your order reference number and our team will investigate. We can prevent your lost card from being used and send you a replacement if necessary.
I no longer need my ticket can I have a refund ?
Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Your ticket will be checked and the refund calculated. We will refund a Term Time Ticket in line with our refund policy. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. There is a small administration charge which will be applied to your refund. Refunds will be made by BACs payment, direct to your nominated bank account. We are unable to issue cash or cheque refunds.
Is my Term Time Ticket valid across all areas of Merseyside?
Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket won’t be valid for travel in Lancashire, Cheshire or Halton
My ticket is not scanning on the bus what should I do?
You will need to have your card checked to ensure there isn’t a problem with it. If your card is reading on other buses there may be an issue with the bus driver’s ticket machine. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. If your card has been damaged, a replacement fee may be applied.
I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund?
Please email email@example.com with the following details:-
If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card.
How will you use my personal data?
For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website.
I have received my email confirmation and I notice that I have entered my personal details incorrectly?
Please email firstname.lastname@example.org quoting your order reference number to let us have the correct details.
If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. If you are an apprentice aged up to 18 you already receive half price travel.