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This accessibility statement applies to https://www.merseytravel.gov.uk/                                                                                                                                                                                           

This website is run by Liverpool City Region Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is 

We know some parts of this website are not fully accessible:

  • text and audio descriptions are not available on pre-recorded videos.
  • PDF documents, application forms and leaflets published on the website are not fully accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact: marketing@liverpoolcityregion-ca.gov.uk

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Marketing Department, 1 Mann Island, Liverpool, L69 3HN, or email the Marketing Department at: marketing@liverpoolcityregion-ca.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Merseytravel is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1

AA standard, due to the following: non-compliances listed below:

  • Text and audio descriptions are not available on pre-recorded videos.
  • PDF documents, application forms and leaflets published on the website are not fully accessible. 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Guideline 1.2 Time-based Media
We plan to add caption, text and audio descriptions to all new pre-recorded videos by June 2021. Videos published on the website before 23 September 2020 are exempt from the regulations.

Guideline 1/2/3/4
We are updating PDF application forms, so customers can apply via the internet for Merseytravel’s services. This will be in place by June 2021.

Disproportionate burden/ Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By June 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services. For example, we do not plan to fix the TravelSafe Personal Safety leaflet, as all information from the leaflet is replicated on the webpages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Pre-recorded video

We do not plan to add caption, text and audio descriptions to pre-recorded videos published before 23 September 2020, as they are exempt from the regulations

Preparation of this accessibility statement

This statement was prepared on 16 October 2020. It was last reviewed on 16 October 2020.

This website was last tested on 25 September. The test was carried out by Merseytravel.

The test was conducted using a combination of automated tests and manual analysis across the main landing and focus pages, as well as additional page types as deemed necessary.