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Merseytravel have designed this website with accessibility as a key focus and wish to ensure that their online products and services are accessible to everyone, regardless of their ability. Providing an accessible website has a positive effect on general usability and we believe that websites that are accessible and usable benefit everyone.


The Law

As a public sector organisation we have to comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, this is enforced by The Equality and Human Rights Commission (EHRC).

The 2018 regulations build on the existing obligations to people who have a disability under the Equality Act 2010 (or the Disability Discrimination Act 1995 in Northern Ireland).

W3C Compliance

The World Wide Web Consortium (W3C) provides Web Content Accessibility Guidelines (WCAG) for people who create and maintain websites.

As a public sector organisation we adhere to these guidelines and target "AA" compliance through the following tenants,


  • Text Alternatives: Provide text alternatives for any non-text content
  • Time-based Media: Provide alternatives for time-based media e.g. video or audio
  • Adaptable: Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
  • Distinguishable: Make it easier for users to see content, including separating foreground from background.


  • Device Accessible: Make functionality operable via keyboard/mouse/screen reader
  • Enough Time: Provide users enough time to read and use content
  • Seizures: Do not design content in a way that is known to cause seizures
  • Navigable: Provide ways to help users navigate, find content, and determine where they are


  • Readable: Make text content readable and understandable
  • Predictable: Make Web pages appear and operate in predictable ways
  • Input Assistance: Help users avoid and correct mistakes


  • Compatible: Maximise compatibility with current and future user agents, including assistive technologies


To help achieve "AA" compliance the website has been built using the WAI-ARIA standard, the Accessible Rich Internet Applications Suite that defines a way to make web content and web applications more accessible to people with disabilities. This standard helps define specific ways dynamic content and specific user interfaces, such as menus and carousels, should work to ensure they are accessible to all.

Reporting Accessibility Problems

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, contact the Merseytravel digital team by email