The Merseylink Bus Service
Welcome to the Merseylink bus service—your friendly, on-demand transportation solution by Merseytravel for individuals facing mobility challenges.
Image shown above is for illustrative purposes only and may not accurately reflect the Merseylink bus service.
Am I eligible for Merseylink membership?
Membership is available to those applicants who can demonstrate eligibility and reside within the Merseyside area.
Residency is a key condition that must be met in all applications for membership.
You can check if your address is within one of the five Merseyside local authorities by using the Find Your Council conline checker.
Your address must fall under one of the following local authorities:
- Knowsley
- Liverpool
- Sefton
- St Helens
- Wirral
Please Note: If your address is not within one of the above authorities, then Merseytravel cannot accept your application for Merseylink membership.
In addition to living within the Merseyside area, applicants must also meet at least one of the following eligibility criteria:
- You receive the mobility or care part of Disability Living Allowance or Personal Independent Payment (PIP) mobility or daily living component at the enhanced rate.
- You receive Attendance Allowance at the higher rate.
- You are registered as blind.
- You receive War Disablement Pension (with a mobility supplement or higher rate care allowance) or an Armed Forces Independence Payment? (AFIP)
- You have written confirmation from your doctor that you have a terminal illness (such as cancer) which is getting worse and is causing you sight or movement problems.
When submitting your application, you will be required to provide evidience that you meet at least one of the above.
How do I apply for membership?
Apply Online
Applying is quick and easy with our online application form! Just click the Apply Online button below, fill out the form, and upload the following documents:
- A recent photograph
- Proof of your address within Merseyside
- Evidence showing you meet at least one of our eligibility criteria
- A valid medical certificate or exemption from your GP if you cannot wear a seatbelt
Important: All passengers using the Merseylink service are required by law to wear the provided seatbelts or safety harnesses. If you have a medical reason that prevents you from wearing a seatbelt, please provide a valid medical exemption certificate. This will allow you to travel without a seatbelt or harness, but please be aware that this is at your own risk.
Download Application Form
If you prefer, you can also download and print the application form by clicking the Download Application button below. Once completed, just bring your application, photograph, and supporting documents to a Merseytravel Centre.
Visit a Merseytravel Centre
You can also pick a paper application form by visiting one of our Merseytravel Centre's.
Need Help with the Application Process?
If you need any help with the online application process, don’t hesitate to reach out to our Customer Services team at 0151 332 4333. We’re here to assist you!
What happens next?
Once you have submitted your application for Merseylink membership, our team will review your request using the supporting evidence that you have provided inline with the eligibility criteria.
We aim to process applications within 4 weeks.
If your application meets the eligibility criteria, your membership ID card will be posted to the address you provided on your application. Please allow upto to 10-days for your ID card to be delivered by Royal Mail.
Need further support?
Access our Help & Suppprt pages for answers to some frequently asked questions or find out how to get in touch with our Customer Services team.
- Your Merseylink membership will last for two years.
- Subject to availability, your journey can start as early as 8am or end as late as 11pm.
- Merseylink operates every day – including a limited service on Christmas Day.
- You can use Merseylink to travel anywhere in Merseyside (subject to availability).
- Merseylink cannot be used for journeys to attend hospital appointments, day care facilities or special schools.
- You can book your journeys between 2 days and 7 days before you travel.
- If you need to cancel your journey, you must let us know at least 2 hours before your scheduled pick-up time.
- You can make up to 10 return journeys each month.
- You can book your journey by calling us on 0151 332 4333 between 10am and 2pm, 7 days a week.
- If you want to make any enquiries or to cancel a journey, you can call us on 0151 332 4333 between 8am and 8pm Monday to Friday, and 8am to 6pm on Saturday, Sunday and Bank Holidays. (If you use RNID TextRelay, dial 18001 before either of these numbers).
- It will not always be possible for the Merseylink bus to pick you up at the time you want to start your journey, and we may offer you an alternative time.
- We will aim to pick you up within 15 minutes of your pick-up time and you should be ready and waiting for the vehicle. The driver cannot wait for you, if you are not ready, because this may delay other people.
- If you are able to use accessible public transport, we may offer you a journey to an accessible bus stop or Merseyrail Station.
Please Note: We always try our best to accommodate your requested booking date and time for your journey. However, due to high demand for Merseylink services, there may be occasions when we cannot fulfil a booking request. If that happens, we will unfortunately have to decline your booking.
Using Your Scooter on board a Merseylink Service
-
- It must be a Class 2 mobility scooter. Class 2 scooter’s are lightweight and designed for use on public pavements only, and have a maximum speed limit of 4mph
- It can be no wider than 600mm (23.6in) or longer than 1000mm (39.3in). Baskets, mirrors and other accessories can push the scooter over these measurement limits.
- It must have a turning radius of no more than 1200mm (47.2in)
- When the scooter is in use it must not exceed the Safe Working Load of a standard ramp, normally around 300kg (47 stone).
You can appeal within one month of the date of your decision outcome. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Take your supporting documents to a Merseytravel Centre or post them to:
Merseylink Merseytravel
PO Box 1976
Liverpool
L69 3HN.