The Merseylink bus service is Merseytravel's dial-a-ride service for people with mobility problems or difficulties, who cannot use ordinary public transport some or all of the time.
The vehicles are designed for easy access and passenger comfort and include:
Anchorage points for wheelchairs. *
Wide, comfortable seats.
Seatbelts for all passengers.
Merseylink drivers are caring, friendly and familiar with the needs of people with mobility problems. The service is free for members and a truly essential travel companion.
*If you use a wheelchair you must ensure that it is transport-friendly.
You are eligible for Merseylink membership if:
You live in Merseyside and
You receive the Mobility or Care part of Disability Living Allowance or Personal Independent Payment (mobility or daily living component at the enhanced rate only) (we need to see your allowance book or the notification of the value of the allowance being paid to you).
You receive Attendance Allowance at the higher rate only (we need to see your allowance book or the notification of the value of the allowance being paid to you).
You are registered blind (we need to see your Blind Registration document).
You recieve War Disablement Pension (with a mobility supplement or higher rate care allowance).
You have a serious disease (such as terminal cancer) which is getting worse and is causing you sight or movement problems. (We need to see written confirmation from your doctor).
Complete an application form then send it with a recent passport photograph and proof that you are eligible, which must be one of the following:
Higher rate mobility component of Disability Living Allowance (DLA) or Personal Independance Payments (PIP).
High rate care component of Disability Living Allowance (DLA) or Personal Independence Payments (PIP).
High rate attendance allowance.
Blind Registration document.
War disablement pension (with mobility supplement or high rate care allowance).
Written confirmation that you have a terminal illness which is causing sight or mobility problems.
There is a photo booth in most Travel Centres, where your photograph can be taken for small charge
You can post your application to Merseylink Applications, Hubs Support, Merseytravel, PO Box 1976, Liverpool, L69 3HN or take it to one of our Travel Centres.
** All passengers using the Merseylink service are required, by law, to wear the seat belts or safety harnesses which are provided. If you are unable to wear a seat belt for medical reasons you must provide a valid medical exemption certificate. You will then be able to travel on Merseylink vehicles without wearing the seatbelt or safety harness, but entirely at your own risk.
Merseytravel has a formal appeal process for Disabled Persons Concessionary Travel Pass, Merseylink and Mersey Tunnels Concessionary Fast Tag Schemes.
In any application for any of the concessionary travel schemes the onus is on the applicant to prove their entitlement and to provide documentary evidence of their entitlement in support of their application to meet the criteria for eligibility.
Applicants may appeal within one month of the date of their decision outcome. The appeal must be made in writing and the applicant must enclose further relevant official documentation dated within the last 12 months to support their appeal.
Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, an appeal can only occur if new evidence is submitted and not solely on the grounds that the applicant is unhappy with the original decision.