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Residents in Speke now have an Arriva Click service to make journeys within the community - handy for visiting friends, going to the shops, attending medical appointments or connecting on to other bus services. This will replace the withdrawn Speke Circular service 211 as part of an initial 12-month trial.
The service operates between 8:05 am and 5:15 pm Monday to Friday and 8:45 am until 5:15 pm on Saturday, with a vehicle dedicated to Speke during these times, ready to respond within 30 minutes.
Concessionary passes will be valid on the service within the Speke zone. Unfortunately Solo, Trio and other pre-paid tickets are accepted on the service but we hope that further ticket options will be available on this service in the future.
Fare paying passengers will be able to book through the Arriva Click app, with fares estimated between £1 - £4, depending on the length of the journey.
You can book your journey using the Arriva Click app. You can find out more about how to download and use the app on the ArrivaClick website.
Additional support and booking help for concessionary pass holders is provided by the Merseytravel Contact Centre on 0151 330 1000.
If you need any help with journey planning, you can also contact us via e-mailing email@example.com.
This trial will help to show if demand responsive transport is a cost-effective and reliable way of improving access to transport across the Liverpool City Region.
Q. How will this new service work Will I go to the normal bus stops on the route and pay my fair directly to the driver
The new service will operate across the whole Speke estate and will cover every area that the old circular route reached, but will not follow the route directly. Journeys will need to be booked at least 30 minutes in advance via the ArrivaClick app, with additional support provided to concessionary passes through the Merseytravel Contact Centre. You will not be able to pay a cash fare to the driver – instead, you will need to book your journey using the ArrivaClick app if you are looking to pay for a cash ticket.
Q. How much will journeys cost
The cost of each journey will vary depending on how far you are travelling – for example, to go through the western edge of the estate to the eastern edge will cost more than the middle of the western half to the Morrison’s shopping centre. The average journey should cost between £1-4 Monday to Friday and £2-4.50 on Saturdays. Concessionary pass holders can travel for free but always need to pre-book.
Q. Will concessionary pass holders be able to use the service How will they book a journey
Yes, concessionary pass holders will be able to use the service. There are two possible options – you can book using the app on a smart phone using the number on your concessionary pass. Alternatively, you can book your journey by calling the Merseytravel Contact Centre, who will book journeys and arrange pick-up.
You can only make journeys within the Speke estate – any journeys outside this – for instance, to Hunts Cross or Woolton – would not be covered by the concessionary pass and would need to be paid for separately through the app, although you can use the ArrivaClick service to connect with the regular bus service at Morrisons.
If you are booking with a concessionary pass you must show it to the driver when boarding.
Q. What about other pass holders (Solo, Trio, MyTicket etc.). Will they be able to use this service
Other passes will not be valid on ArrivaClick journeys during the trial period. This is it due to there being no ticket machine on board the vehicle.
By the end of the trial it is hoped that more ticketing options will be available to passengers.
Q. What are the ArrivaClick buses like Are they fully accessible
The vehicles used in the trial will be of a higher spec than those currently used on the 211 services; with free Wi-Fi, USB charging points, leather seats, tables, and a more personalised service. It also offers a wider flexibility and potential for integration with the Click scheme in the South Liverpool area. The buses are able to take wheelchair passengers and drivers are trained to help these passengers.
Q. Will the service definitely run at a frequency of 30 minutes
One vehicle will be dedicated specifically to the Speke estate, which should be enough to meet the demand and achieve the 30 minute response time.