Concession Travel Passes
Take a look at some of our most frequently asked questions about concession travel passes and applications.
If you cannot find the answer to your query, you can speak to our Customer Services team using the contact details shown on the previous page.
When can I apply for a Merseytravel Local 60+ pass?
You can apply up to seven days before your 60th birthday for your Over 60s pass but we will not send it to you until you are 60.
How do I apply for a Merseytravel Local 60+ pass?
You can download, print and complete a First Time Application or collect a form from a Merseytravel Centre.
Where do I take my completed application form?
Take your completed application form to a Merseytravel Centre.
Please Note: We are not able to accept Merseytravel Local 60+ first time applications via post.
What else do I need to bring with me?
When you take your completed application form to a Merseytravel Centre, please make sure you bring the following as well:
- A suitable passport-sized colour photograph of yourself, which must have been taken within the last 12 months (please make sure you write your name and date of birth clearly on the back of your photograph).
- Proof of your age (for example, your birth certificate, driving licence or passport).
- Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions).
How much will it cost?
There is a £10 fee for your Merseytravel Local 60+ travel pass.
You can make this payment by debit / credit card or cash when you submit your application at a Merseytravel Centre.
When will I get my Merseytravel Local 60+ travel pass?
You should be issued with your travel pass on the same day when you visit a Merseytravel Centre to submit your application form.
If this is not possible, our colleagues will be able to advise you further.
Need further support?
You can find out more information online about the Merseytravel Local 60+ travel pass.
Use our online Get In Touch webform and complete the Ask Us a Question option.
Speak to our Customer Services team by calling us on 0300 131 2881.
Am I eligible for a disabled persons concession pass?
You may qualify for an ENCTS disabled persons concession travel pass if you meet the conditions of any of the seven categories of disability defined in the Transport Act 2000.
- Category A - Blind or partially sighted
- Category B - Profoundly or severely deaf
- Category C - Without speech
- Category D - Disability or injury which has a substantial effect on your ability to walk
- Category E - Does not have arms or has long-term loss of the use of both arms
- Category F - Learning disability
- Category G1 - Would be refused a licence to drive a motor vehicle because of medical fitness
- Category G2 - Would be refused a licence to drive a motor vehicle because of severe mental disorder. The disability must be long-lasting (expected to last at least 12 months) or permanent.
How do I apply?
You can download, print and complete the relevant application form:
Disabled Person's Travel Pass Application Form
Fast Track Application Form for Disabled Persons Concessionary Travel Pass
G2 - Application Form for Disabled Persons Concessionary Travel Pass (Severe Mental Disorder)
Alternatively, you can collect a copy of the application forms by visiting a Merseytravel Centre.
Where do I send my completed application form?
You can hand in your completed application form and supporting evidence to a Merseytravel Centre.
Please Note: If you're submitting a Fast Track Application Form - this must be processed at a Merseytravel Centre, they will not be processed via post.
Alternatively, you can post your completed application form (except Fast Track) to:
Concessions
Customer Delivery
Merseytravel
PO Box 1976
Liverpool
L69 3HN
How much will it cost?
There is no charge for a new or renewal ENCTS disabled person's concession travel pass
Need further support?
You can find out more information online about the ENCT Disabled concessionary travel pass.
Use our online Get In Touch webform and complete the Ask Us a Question option.
Speak to our Customer Services team by calling us on 0300 131 2881.
You can call our Customer Services team on 0300 131 2881* where a member of the team will be able to cancel your lost or stolen pass. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record.
Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post.
Please Note - we are not able to replace concession travel passes via email or social media.
If your travel pass has become damaged, you can call our Customer Services team on 0300 131 2881* where a member of the team can take a card payment over the phone to order and replace your damaged pass.
Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post.
Please Note - we are not able to process replacement concession travel passes over email or social media.
If your travel pass doesn’t scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary.
If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post.
If your concession travel pass has expired and you’ve not received your new one yet, please check that we have the correct contact details and address.
Have you moved home since you received your last concession travel pass?
If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass.
You can either visit a Merseytravel Centre in person or send an email to [email protected] with a copy of any of the following:
- A recent council tax bill
- A utility bill (e.g. gas, electricity or water)
- A driving licence
- A statement from your bank or building society
- Official tenancy agreement
- A letter from the Department for Work and Pensions
Please make sure that you provide details of your old address, your full name and date of birth when you contact us.
Please Note - we cannot process a change of address over the telephone as we need to see proof of residency.
The easiest way to let us know about a change of address is to send an email to [email protected] with the following information:
- Your full name
- Date of Birth
- Details of your old address and postcode
- Proof of your new address e.g. council tax statement, utility bill etc
Alternatively, you can visit their nearest Merseytravel Centre.
Please Note: A change of address cannot be taken over the phone, pass holders must provide the relevant evidence of their new address via email or in person at a Merseytravel Centre.
The easiest way to let us know about a name change is to send an email to [email protected] with the following information:
- Your previous name
- Address and postcode
- Date of Birth
- Proof of your new name e.g. mariage certificate or solicitor letter
Alternatively, you can visit their nearest Merseytravel Centre.
Please Note: A change of name cannot be taken over the phone, pass holders must provide the relevant evidence of their new address via email or in person at a Merseytravel Centre.
You will not be charged for a replacement pass if you have changed your name.
In the event your application is declined, and you're unhappy with the decision outcome, you can be referred to the appeals process.
Within one month of the decision outcome being received, you can formally appeal in writing. Any appeal must include further additional relevant official documents (dated within the last 12-months).
Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you're unhappy with the original decision.
Appeals and additional supporting evidence / documents can be emailed to: [email protected]
Or handed in to a Merseytravel Centre.
Merseylink is a dial-a-ride service for people who are unable to use regular public transport. For more information phone Merseylink on 0151 332 4333.
You might be entitled to Mersey Tunnels concessions for free journeys through Mersey Tunnels. For more information contact Mersey Tunnels on 0300 131 2881*