Make a complaint

We welcome your comments and suggestions regarding public transport services across the Liverpool City Region, it helps us to work closely with the relevant bus, rail or ferry operators to provide a better service.

The easiest way to provide feedback, make a suggestion or log a complaint is using our online get in touch webform via the link below.

Once submitted, your comment will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you.

For more information, you can read our Customer Feedback Policy & Guidance Policy