Please make sure you read the Terms and Conditions for Apprentice Travelcards before buying or using your ticket.
1. Terms and Conditions of Use
1.1 These Terms and Conditions, which may be amended from time to time, replace all
previous versions published by Merseytravel.
1.2 These Terms and Conditions will remain in effect until republished.
1.3 Your travel using the discounted Solo tickets on an Apprentice Travelcard is also
subject to the bye-laws, regulations and conditions of each operator on whose
vehicles or premises it is used.
2. Your eligibility
2.1 The Apprentice Travelcard is available to 19-24 year olds who are enrolled on an
apprenticeship programme of study and who live within the Liverpool City Region.
Applicants will need to demonstrate eligibility through a complete application form
2.2 The Apprentice Travel Discount is available from the point of purchases for 12
months or until the completion of the apprenticeship, whichever comes first. Upon
completion of an apprenticeship, it is the responsibility of the apprentice, training
provider and/or employer to notify Merseytravel of this. Following receipt of this
information, Merseytravel will hotlist the card, blocking further use of it.
2.3 The Apprentice Travelcard enables an apprentice to purchase half price weekly or
4-weekly Solo tickets.
3. Your Purchase and the Apprentice Travelcard
3.1 Your Solo Weekly or 4-Weekly ticket will be added to your Apprentice Travelcard at
the time of purchase.
3.2 It is your responsibility to ensure that the Solo(s) you purchase on an Apprentice
Travelcard cover(s) your entire journey(s). Visit the website to check the areas
covered by the ticket and that this meets your requirements. For full details of areas
please click here.
3.3 Only one Solo product may be activated on your Apprentice Travelcard at any one
3.4 An Apprentice Travelcard without a valid Solo Weekly or 4-Weekly ticket on it, is not
valid for travel.
3.5 A receipt on its own is not valid for travel.
3.6 You must not intentionally damage, alter or tamper with your Apprentice Travelcard
in any way.
3.7 Your Apprentice Travelcard remains the property of Merseytravel.
4.1 You can only use a Solo Weekly or 4 Weekly ticket on an Apprentice Travelcard
within the Merseyside boundary. If you make all or any part of a journey outside the
valid areas of your Solo you must pay the appropriate fare for the extra part of the
journey before the journey begins.
4.2 Each time you board a bus it counts as a separate journey. You must have the card
present during the journey to validate travel.
4.3 You must place your Apprentice Travelcard on the bus ticket machine at the start of
4.4 Your Solo ticket is valid for travel on most local bus services in Merseyside. Please
refer to the Merseytravel website for a full list of participating operators and
4.5 You must follow operators’ instructions when using your Solo Weekly or 4-Weekly
ticket on an Apprentice Travelcard to make a journey and you must let a member of
staff examine your card at any time during your journey if they ask to do so.
4.6 Misuse may lead to your Solo Weekly and 4 Weekly tickets and your Apprenticeship
Travelcard being withdrawn and may lead to prosecution.
5.1 Within 6 months of purchase and before it has been activated, we will refund an
unused 4-weekly Solo on production of the Apprentice Travelcard together with the
appropriate receipt. To the extent a 4-Weekly Solo on an Apprentice travelcard has
been part-used, we will refund the unused part of a 4-weekly Solo on a pro-rata
basis, taking into consideration the discount applied.
5.2 We cannot refund any part used or full Weekly Solo products on an Apprentice
5.3 Where refunds are permitted they will be subject to payment of an administration
5.4 We cannot refund any lost or stolen Weekly or 4-Weekly Solo products on an
5.5 Our refund policy does not affect your statutory rights.
The Apprentice Travelcard Scheme and associated public transport tickets are organised
and operated by Merseytravel, PO Box 1976, Liverpool L69 3HN.
What discount is available?
If you are an apprentices aged 19-24, you can receive a 50% discount on a weekly
or 4-weekly Adult Solo or on a weekly or monthly Adult Railpass.
Where can I use a Solo Apprentice Travelcard?
It allows you unlimited bus travel on any bus, any time,
any where in Merseyside..
Where can I buy Solo tickets?
You can buy a Solo ticket at your nearest Merseytravel Centre. They are also
available from any Paypoint retailer.
When will my Solo product be activated?
You can buy a weekly or 4-weekly Solo at the same time as you apply for your
Apprentice Travelcard at any Merseytravel Centre. Or you can do this at a later time
if you prefer. The ticket may be used immediately and will be activated the first time
you use it on a bus.
Where can I use my Railpass Apprentice Travelcard?
Railpass tickets are for train journeys only and can be used on various train
operating companies in Merseyside and also as far as Chester, Ellesmere Port and
Ormskirk, depending on which zones you choose.
Further information on zones and participating Train companies is available at
Where can I buy a Railpass ticket?
They are available from any staffed Merseyrail or Northern Rail station. There is a
map on our website for your nearest station
When will my Railpass ticket be activated?
Railpass tickets are dated products so they are only valid from the date requested
when you buy it. They will expire exactly one week or one calendar month from the
I need to use a bus and a train on my journey. Can I buy both a Solo and a
Yes, you will first need to make sure that the tickets you buy cover your entire
journey. The Merseytravel website gives more information on the areas covered by
You may use more than one ticket on your Apprentice Travelcard at any one time,
however, Railpass tickets are valid from the day that you ask when you buy it and
Solo tickets will be activated the first time you use it on board the bus.
You may need to purchase an additional (non-discounted) ticket if you intend to
travel beyond the areas or zones you have chosen for your tickets
Only weekly and 4-weekly Solo tickets and weekly and monthly Railpass tickets are
currently available to buy at a discount using your Apprentice Travelcard.
How do I use my Apprentice Travelcard to make a journey?
You must place your Apprentice Travelcard on the bus ticket machine or on the
automatic gates at the rail station (where they are available). You should have your
Apprentice Travelcard with you at all times for checking.
What if my Apprentice Travelcard is faulty?
You should return your Apprentice Travelcard to any Merseytravel Centre if you think it is faulty. You will also need to
have your receipt as proof of purchase. The Customer Service Officer will read the
card to make sure the ticket on it is valid. If your card is faulty the officer will arrange
for a replacement card to be issued.
I have lost my Apprentice Travelcard/ my card is damaged? What shall I do?
If your card is not working because it is has been damaged, or if you have lost it,
there is a £5 replacement fee. Please visit your nearest Merseytravel Centre to order
a new Apprentice Travelcard.
I live in Halton - can I apply for an Apprentice Travelcard?
Yes, Halton is included in the Liverpool City Region, If you meet the eligibility
requirements, you can apply for the Apprentice Travelcard. Unfortunately, the Solo
and Railpass products cannot be used in Halton at the moment.
What should I bring with me as proof of address?
To apply for the Travelcard you will need to bring your completed and signed
application form and a passport photo. You will also need to provide one of the
Driving Licence, Bank or Building Society Statement, Utility Bill, Council Tax Bill (or
be named on a Council Tax Bill). We will accept digital evidence but unfortunately
we cannot accept digital photographs.
Will I need to pay a card activation fee?
No, there is no activation fee for an Apprentice Travelcard.
I already have an Apprentice Travelcard and I have recently move address.
Do I need a new card?
No, you simply need to take proof of your new address to your nearest Merseytravel