Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone with certain disabilities who lives in Merseyside.
You may qualify for a English National Concessionary Travel Pass if you meet the conditions of any of the seven categories of disability defined in the Transport Act 2000.
The seven categories of disability are listed below and the disability must be long-lasting (expected to last at least 12 months) or permanent.
On local buses in England, on the Merseyrail network as far as Chester, Ellesmere Port and Ormskirk and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises).
On buses trains and Mersey Ferries in Merseyside - any time. On buses in England - 9.30am - 11pm Monday to Friday and anytime Saturday, Sunday and bank holidays.
You should place your pass on the card reader on board the bus or at the rail gate every time you make a journey. If you do not pass through a rail gate on your train journey you must show it to a member of staff if asked.
You may qualify for a Merseytravel National Travel Pass if you meet the conditions of any of the seven categories of disability defined in the Transport Act 2000.
Category A - Blind or partially sighted
Category B - Profoundly or severely deaf
Category C - Without speech
Category D - Disability or injury which has a substantial effect on your ability to walk
Category E - Does not have arms or has long-term loss of the use of both arms
Category F - Learning disability
Category G1 - Would be refused a licence to drive a motor vehicle because of medical fitness
Category G2 - Would be refused a licence to drive a motor vehicle because of severe mental disorder. The disability must be long-lasting (expected to last at least 12 months) or permanent.
Fill in an application form. You can download and print it off via the link below or pick one up from a Merseytravel Centre. Please make sure that you complete the relevant sections which relate to your disability. You should provide any supporting information which gives details of your disability. Take the form and your supporting documents to a Merseytravel Centre or post them to:
Concessions Customer Delivery Team
Merseytravel
PO Box 1976
Liverpool L69 3HN.
Please note we do not accept original documents and you must supply photocopies. If there are any charges in connection with your application you will have to pay these.
We may contact you to ask for more details about your disability or you may be asked to attend an assessment. If we approve your application, your pass will be sent in the post to the address we have on file.
I have changed my address
You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. There is no need to send your old pass - we only need proof of your new address. Please send photocopies, not the original documents. Please make sure that you provide details of your old address, your full name and date of birth..
I have changed my name
If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Please send photocopies, not the original documents. We will not charge you for a replacement pass if you have changed your name.
I have lost my pass/it has been stolen.
Let us know immediately by calling us on 0151 236 6056 (between 8am and 8pm everyday except Christmas Day) or visiting one of our Merseytravel Centres. We will charge you to replace a lost or stolen pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded.
My pass is damaged
Let us know immediately by calling us on 0151 236 6056 (between 8am and 8pm everyday except Christmas Day) or visiting one of our Merseytravel Centres. We will charge you to replace a damaged pass.
My pass does not scan on buses within Merseyside
We can check the chip in your pass at one of our Merseytravel Centres to ensure it's working. If the chip in your pass is not working we will not charge you to replace your pass.
Are there any other services for disabled people that I can use?
If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Ring Customer Delivery Team on 0151 236 6056
What are the criteria for "Refused a licence to drive a motor vehicle because of medical fitness" and am I eligible to apply?
If you currently have either a provisional or full driving licence you will not be eligible to apply under this category. unless your licence is revoked on medical grounds. We will need confirmation from the DVLA that your licence was revoked on medical grounds and not voluntarily surrendered.
I want to appeal against a decision to refuse my application.
You may appeal within one month of the date of your decision outcome. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal.
Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision.
Take your supporting documents to a Merseytravel Centre or post them to:
Concessions Customer Delivery Team
Merseytravel
PO Box 1976
Liverpool L69 3HN.
