Thank you for sending in your concession application!

Our Concession Team is on it and will start reviewing your request shortly.

We usually aim to process applications within 6 weeks, but if we need a little extra information or supporting documents, we’ll reach out to you directly. If that happens, we’ll also let you know if it changes the timescale.

What happens next?

We’ll keep you updated along the way, and you’ll hear from us if we need anything else. Otherwise, just sit tight - we’ll be in touch once your application has been reviewed.

Got any questions? We’re here to help!

You can drop us an email at [email protected] or give our friendly Customer Services team a call on 0300 131 2881