2 zones or 1 area
3 zones or 1 area+1 zone
All zones across the county
2 zones or 1 area
3 zones or 1 area+1 zone
All zones across the county
Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). If you find that your journey will take you outside your chosen ticket’s zone or area, simply pay the normal fare for the ‘extra’ part of your journey before the journey begins. You can combine different types of season tickets for journeys through different areas or zones. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F
Weekly, Monthly or Annual Tickets - Anytime any day. Activates on the day you buy it.
Term Time Tickets - Monday to Friday before 8pm during term times only.
Staffed Merseyrail network stations (except Chester).Find your nearest station
Weekly, Monthly or Annual Tickets - Fill in the Railpass application form. You will be charged £1 for your first Merseytravel smartcard but if you reuse your card each time you renew your Railpass, you will not be charged again.
Term Time Tickets - A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you.
Weekly, Monthly or Annual Tickets - Bring your smartcard to any staffed Merseyrail network station (except Chester) to avoid paying another £1 activation fee.
Term Time Tickets - Take your term time ticket to any staffed Merseyrail network stations (except Chester).
Weekly Tickets - If the start date is a Monday (or Tuesday after a Bank Holiday) the season ticket may be issued from noon on the previous Friday. If the start date is another day, the ticket can be issued after noon on the previous day. If there has been some time since your last ticket expired and the day you want to buy one and you want the the start date to be a Monday (or Tuesday after a Bank Holiday) the ticket may be issued from 6am on the previous Sunday. If you want the start date to be another day, the ticket can be issued on the same day.
Monthly or Annual Tickets - Up to seven days in advance. If there has been some time since your last ticket expired and the day you want to buy your next one and you want the start date to be a Saturday, Sunday or Monday the ticket may be issued from noon the previous Friday. If you want the start day to be another day, the ticket may be issued after noon on the previous day.
Term Time Tickets - A few days before term starts but you cannot use it before the beginning of term.
Cash, credit or debit cards.
Please make sure you read the Terms and Conditions below before buying and using your ticket
Terms & Conditions of Use
1. Terms and Conditions of Use
1.1 These Terms and Conditions, which may be amended from time to
time, replace all previous versions published by Merseytravel.
1.2 These Terms and Conditions will remain in effect until republished.
1.3 Your travel using a Railpass is also subject to the bye-laws,
regulations and conditions of each operator on whose vehicles or
premises it is used.
2. Your Purchase and the Merseytravel Smartcard
2.1 Your Railpass product will be added to your Merseytravel
smartcard at the time of purchase.
2.2 You can use a Railpass ticket on most ordinary train services in the
zones and areas you have bought the ticket for. Any information we
provide on zones and areas is for guidance only. It is your
responsibility to choose the zones and areas you want the ticket to
cover. For full details of areas please click here
2.3 We have a refunds and allowances policy but if your ticket is lost or
stolen we do not have to issue a replacement.
2.4 A Merseytravel smartcard without a valid Railpass product on it, or
with an expired Railpass, is not valid for travel (unless it has another
valid Merseytravel ticket product on it).
2.5 A receipt on its own is not valid for travel. For travel on rail services
keep your receipt with your Railpass smartcard as it may be required
2.6 You must not intentionally damage, alter or tamper with your Railpass
smartcard in any way as this is a criminal offence.
2.7 If your Merseytravel smartcard has not been used for 12 months we
reserve the right to deactivate the card thereby preventing Railpass (or
other travel tickets) being added and travel made. If this happens you
will need to obtain another Merseytravel smartcard which may incur an
2.8 Your Merseytravel smartcard and Railpass ticket remains the
property of Merseytravel. Authorised staff have the right to
withdraw a ticket if it has been misused in any way.
3. Date and Times
3.1 You can only use your Railpass on the dates for which it is valid and
until 3.59am on the day following the expiry date.
3.2 Term Time tickets have certain restrictions in place. Please see
4. Term Time Tickets
4.1 A Railpass Term Time ticket is valid until 8pm, Monday to Friday,
during term time only and between the dates we set for each
4.2 Term Time tickets can only be used for journeys to or from school or
for other educational purposes.
4.3 Tickets are valid for journeys until 8pm on the expiry date printed on
4.4 You can only use a young person’s ticket if you are aged 5 to 18. If
you become 19 during the term you can continue to buy young
person’s Term Time tickets until the end of the academic year in
which you turn 19. From the end of the academic year in which you
turn 19, you must buy an adult ticket.
4.5 Before you buy a Term Time ticket you should check with your
school, college or academy to make sure the dates which the ticket is
valid for and the conditions of use are suitable for your journey before
buying the ticket.
4.6 Or an adult Term Time ticket, you must also have your school,
college, university or training provider stamp the application form to
confirm that you are in full time education, training or work-based
5.1 You can only use a Railpass within the boundary area(s) chosen for
your journey. If you make all or any part of a journey outside the
valid area(s) of your Railpass you must pay the appropriate fare for
the extra part of the journey before the journey begins.
5.2 Each time you pass through a rail ticket barrier it counts as a
5.3 To activate and use your Railpass for travel place your Merseytravel
• on the reader at a rail ticket barrier at the station;
• present it at rail ticket gates (where available) to open them
(operator staff will be on hand to assist)
5.4 Your Railpass is valid for travel on rail services in Merseyside. It can
also be used beyond the Merseyside rail boundary to Chester,
Ellesmere Port and Ormskirk. Please refer to the Merseytravel
website for further guidance.
5.5 A young person’s Railpass is only valid if you are 18 years of age or
under. We may need to see proof of your age. Merseytravel and its
approved retailers reserve the right to refuse purchase if acceptable
proof of age is not produced at the point of sale. Merseytravel and its
participating operators reserve the right to refuse travel if acceptable
proof of age is not produced when requested by an authorised
5.6 Your Railpass ticket can only be used by the person the ticket is
issued to and is non- transferable.
5.7 You must follow operator’s instructions when using your Railpass to
make a journey and you must let a member of staff examine your card
at any time during your journey if they ask to do so.
5.8 Misuse may lead to your Walrus Railpass being withdrawn and may
lead to prosecution.
The Railpass scheme is organised and operated by Merseytravel, PO Box 1976,
Liverpool L69 3HN.
For any more information on Railpass tickets, ring us on 0151 330 1000.
We have done our best to make sure that all of the information above is correct but
we cannot be held legally responsible for any mistakes
Walrus Card FAQs
Q1. Where can I get a Walrus card
A. You can buy a Walrus card from any PayPoint store and Merseytravel Centre,
or Merseyrail network staffed station.
You can also buy a Walrus card on board any Arriva or Stagecoach bus
service when you buy one of the following:-
Merseytravel Adult One Day Solo Ticket,
Arriva Adult or Young Persons Weekly Saver ticket,
Stagecoach Adult or Young Persons 7 day Megarider Plus.
You do not have to give any personal details to get a Walrus card.
Q2. Will I have to pay for a Walrus card
A. There is a £1 activation charge when you buy a new Walrus card, to cover the
current card production and distribution costs.
Q3. Why can’t you continue to waive the activation fee
A. The costs for producing the cards are significant, given the amount of cards
issued. Without the activation fee, the costs to Merseytravel and our partners
would be unsustainable given financial constraints within the public sector.
We also want to encourage passengers to keep and reuse their Walrus card.
Q4. Will I receive the activation fee back once I don’t need the card
A. No, the activation fee will not be refunded. The fee is used to pay for the
production of each card. A deposit scheme, similar to the one used by
Transport for London, would be costly to operate. This would potentially
mean an increase in prices across services so we feel that charging the small
activation fee is the best option for passengers.
Q5. What if the card doesn’t work-do I have to pay for a replacement or are
these issued free of charge
A. If the card does not work due to a faulty chip then a replacement will be
issued free of charge at any Merseytravel Centre. If a card is damaged or
lost, however, then a charge will be made for replacement.
Smartcards do have an expiry date, you can check this expiry date on the
receipt provided with any ticket purchase.
You must make sure that you have sufficient validity on your Smartcard
before buying a ticket. If you do need to replace your Smartcard please visit
your nearest Merseytravel Centre.
Q6. How do I buy a ticket on a Walrus Card
A. Decide which ticket you want to buy.
You can buy a Walrus card from:
PayPoint stores (All Saveaway tickets and Solo one-day bundles,
weekly and 4-weekly tickets)
Merseytravel Centres (All Saveaway tickets and Solo one-day bundles,
weekly and 4-weekly tickets)
Merseyrail network stations (All Saveaway and Railpass tickets)
Arriva bus drivers (Solo Adult One Day tickets, Arriva Adult or Young
Persons Weekly Saver tickets)
Stagecoach bus drivers (Solo Adult One-Day Tickets, Stagecoach
Adult or Young Persons 7 day Megarider Plus)
Your ticket will be loaded onto the card. Please keep your receipt with your
ticket in case an inspector needs to see it.
Q7. Can I load more than one ticket onto my Walrus card
A. Yes, the card can hold several tickets on it, please see the specific details
later in these questions.
Q8. Can I buy a number of tickets at the same time or buy them at different
times and load them on to the same card
A. Yes. Again, this is one of the benefits of Walrus or you can buy a number of
day bundles, weekly or 4-weekly Solos in advance, or a same day/next day
Saveaway too. The Saveaway will automatically be used first if it is valid on
the date of travel. If you have more than one Solo ticket on the card, the bus
driver will ask you which one you want to use when you first board the bus.
These only become active on first use. If you purchase a Railpass your ticket
will be added to your smartcard at the time of purchase
Q9. Will my tickets expire
A. For Solo Weekly or 4-weekly tickets the expiry date will be set when the ticket
is first used. However, if the card is not used the product will expire after five
years when the Walrus card itself will expire.
For Solo Day ticket bundles the expiry date will be 12 months from the date
the last day ticket on the card was sold.
Saveaways will expire on the same day or next day, depending on which
ticket you have bought.
Weekly, Monthly or Annual Railpass tickets on Walrus are valid until midnight
on the date of expiry.
Q10. Why aren’t all tickets available on Walrus
A. As a long term aim of our smart ticketing strategy, we are working with
partners so that more tickets are available on Walrus. .
Q11. Why do I need to keep hold of my receipt
A. As proof of purchase. As the ticket is the electronic ticket loaded onto the
card and not the card itself, the only way to prove you have bought it is to
keep the receipt. The same is true when, for example, buying electronic gift
cards. Keeping hold of your receipt will also help our staff deal with any
issues should they arise.
Q12. How will I know when and where my ticket is valid if there is no date or
area on the card
A. You will receive a receipt that shows date of purchase, area, valid for travel
and other additional information to help you.
Solos- If you buy a weekly ticket and activate it the same day you will have a
further six days before your product expires. If you buy a 4-weekly ticket and
activate it same day you will have a further 27 days before your product
If you activate your product after the day you bought it, your receipt will detail
the number of consecutive days you can use it for, following first use. You
can also ask your driver to check your remaining days left on the bus ticket
Day Solo bundles – you can use these tickets whenever you like – the
tickets do not have to be used on consecutive days. So for example, you
could use your first ticket the day after you buy the bundle, your second ticket
four days later perhaps at the weekend, then your third ticket five weeks later.
Tickets are flexible and you choose when to activate each one.
Saveaways - You can buy a Saveaway for the same and/or next day travel.
The area and valid from/to dates will be clearly marked on your receipt.
Railpass – you can buy a Railpass in a weekly, monthly or annual
option. You must make sure that your Railpass covers your entire journey.
You can use a Weekly, Monthly and Annual Walrus Railpass at any time
Saturdays, Sundays and Bank Holidays and anytime Mondays to Fridays.
Q13. How do I use my Walrus card
A. Once you have loaded a ticket onto your card, follow the steps below to use it
on public transport.
Bus – On the ticket machine near the driver, there is a symbol at the top that
looks like this:
Simply place your card on this symbol and hold it there for a few seconds.
When the light goes green, take your card and take a seat! Please have your
card ready to show a member of staff if asked.
Rail – Place your card on the reader on the station rail gates. There is a
symbol that looks like this:
Hold your card flat against the reader until the rail gates open. If there are no
gates at the rail station, please have your card ready to show a member of
staff if asked.
Ferry – Show your card to the terminal staff for checking and to receive your
boarding pass. Please have your card ready to show a member of staff if
Q14. What happens if my card isn’t working
A. You must make sure that you have a valid ticket for the day and area of travel
loaded on your Walrus card. Your receipt should display this information.
In the unlikely event that your card doesn’t read but you believe that it is valid
for travel, call 0151 330 1000 or visit a Merseytravel Centre in the first
instance. Keep your receipt as proof of purchase.
Q15. What can I do if my Walrus card is lost or stolen
A. As we do not hold personal details we cannot offer refunds if your card is lost
or stolen. We recommend, as with all your valuable items, you take extra
care to keep your Walrus card safe to minimise any personal loss.
Q16. How do I know when it’s expired so I can get a new one
A. This can be checked at retail outlets, on bus by asking the driver or at a
Q17. Will I be asked for ID/Proof of age if I want to buy a Young Person’s
A. You may need to provide proof of age and you may be refused a ticket or
travel if proof of age can’t be provided when asked.
Q18. Some operators have their own smartcards. Am I going to need lots of
different cards now
A. This may be the case depending on how you travel. Individual operators may
have their own cards or ways of buying tickets too which, in some cases, may
be more convenient and better value for you.
Q19 Can I check what is on my card myself
A Not at the moment but we are working on options for you to be able to do this
If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. If you are an apprentice aged up to 18 you already receive half price travel.