Mersey Tunnels Concessions

• The concession can only be used in the vehicle you nominated on your application form.
• You must travel through an attended toll booth to receive the free journey. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey.
• The concession can only be used by you, the concession holder. You must carry your personal identity pass and be travelling in your nominated vehicle.
• You must show your Disabled Person’s (Blue) Badge to Merseytravel staff if they ask. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. -If you change your nominated vehicle you must let us know by calling 0151 330 1004. You will not be allowed free travel until your new vehicle is registered with us.
• If you have not told us that you have changed your vehicle you will have to pay the full toll.
• The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling 0151 330 1004
• If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. ​

View the full Fast Tag Concessionary Travel terms and conditions (PDF)

View the full T-FLOW Concessionary Travel terms and conditions (PDF)

You can appeal within one month of the date of your decision outcome. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Take your supporting documents to a Merseytravel Centre or post them to: 

Concessions Customer Delivery Team 

Merseytravel 

PO Box 1976 

Liverpool 

L69 3HN.