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Moving Merseyside Forward

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 Contact Us

Contact Us   

Customer providing feedbackAny thoughts?  Suggestions?  Want to tell us about your public transport experiences?  Here's how you can contact us.

If you have any feedback or comments on our services that you would like to share please choose one of the options below to contact us.

You can also read our Customer Feedback Policy to learn more about how we engage with customers. 

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Email us:                   

Customer Comments Portal

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Email us:

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​Call us:

0151 330 1000 
8:30am - 5:00pm, Monday to Friday (except bank holidays)
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Write to us:

PO Box 1976
Liverpool, L69 3HN 
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​Tweet us:



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Speak to our people:



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​Customer Information:


0151 330 1000
7:00am - 8:00pm, Mondays to Fridays
8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays
Closed on Christmas Day 
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Mersey Ferries:

Timetable enquiries:


0151 330 1003
9:00am - 4:30pm, Monday to Friday

 0151 330 1000
 8:00am - 8:00pm, everyday 

*Please note that if you are commenting on services provided by a third party operator or supplier, we will pass your details and comments on to them for a response. We aim to acknowledge your comments within two working days and provide a full response within 21 working days.
If you can't find the contact details you are looking for above, please see the numbers below:
  •  Merseylink
Merseylink (Dial-a-Ride service)
Tel: 0151 330 1001 (bookings)  
8:00am - 2:00pm, Monday to Saturday
Tel: 0151 330 1002 (enquiries)   
8:00am - 8:00pm, everyday 
  • Report Damaged Stops or Shelters

Tel: 0151 330 1571     
8:30am - 5:00pm, Monday to Friday  

Tel: 0800 731 3699     
Out of hours and bank holidays.

You can help us by reporting damage to bus stops and shelters that could be a risk to personal safety by calling the emergency 24-hour hotline.
Please call 0800 731 3699 with the location of the stop or shelter, including the bus stop reference (you’ll find it on the Bus Stop name plate or bus timetable display) or the road name with nearest side road/landmark. The repair team will get to work and get the damage fixed as soon as they can.


  • Report Missing Timetable Information

Tel: 0151 330 1052

  • Report Lost Tickets & Passes
Tel: 0151 330 1000    
8.00am - 8.00pm, everyday

Media & Marketing Centre

Contact our media & comms team.

More info

Email Us

Send us an email.

More info

Merseytravel, PO Box 1976, Liverpool, L69 3HN
Tel: 0151 330 1000  |  Fax: 0151 330 1234