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 Contact Us

Contact Us   

Customer providing feedbackWe want to hear about your public transport experiences. We will do our best to answer any queries and resolve any problems you have as quickly as possible. 

You can read our Customer Feedback Policy​ to learn more about our promise to you.

Our Customer Comments portal will be down for maintenance from Friday 29 November. If you want to make a complaint please call 0151 330 1000 or email



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Email us at:

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Write to us at:

PO Box 1976
Liverpool L69 3HN

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Customer Services:


0151 330 1000
7:00am - 8:00pm, Mondays to Fridays
8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays
Closed on Christmas Day

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Tweet us:


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Speak to our staff:

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For Tunnel Fast Tag enquiries: 
0151 330 1004  
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For Mersey Ferries bookings:

Timetable enquiries:


​0151 330 1003
9:00am - 4:30pm, Monday to Friday

0151 330 1000
8:00am - 8:00pm, everyday 
If you can't find the contact details you are looking for above, please see the numbers below:

Merseylink (Dial-a-Ride service bookings)             0151 330 1001
8:00am - 2:00pm, Monday to Saturday

Merseylink (enquiries)                                            0151 330 1002  
8:00am - 8:00pm, everyday 

Report Damaged Stops or Shelters                     0151 330 1571
8:30am - 5:00pm, Monday to Friday

Out of hour and bank holidays                                0800 731 3699

You can help us by reporting damage to bus stops and shelters that could be a risk to personal safety by calling the emergency 24-hour hotline.
Please call 0800 731 3699 with the location of the stop or shelter, including the bus stop reference (you’ll find it on the Bus Stop name plate or bus timetable display) or the road name with nearest side road/landmark. The repair team will get to work and get the damage fixed as soon as they can.


Report Missing Timetable Information               0151 330 1052

Report Lost Tickets & Passes                             0151 330 1000
8.00am - 8.00pm, everyday
Data Protection
For information about Merseytravel's Data Protection regulations please read here. Alternatively, you can contact Merseytravel's DPO by emailing

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