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If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch.

Get in Touch

If you wish to provide feedback or make a complaint, please read our Policy document.

Customer Feedback Policy & Guidance Document (PDF, 242KB)


Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail.


Tunnel pre-paid tolls account - 

MetroSmart and ticket enquiries -


The opening times of our Customer Service Contact Centre may be subject to last minute change.

Local travel information, ticketing and travel passes | 0151 330 1000

7am – 8pm Monday to Friday and 8am – 8pm Saturday, Sunday and Bank Holidays.

Merseylink Bookings | 0151 330 1001

8am – 2pm Monday to Sunday

Merseylink Enquiries | 0151 330 1002

8am to 8pm Monday to Sunday

Mersey Ferries | 0151 330 1003

9am - 5pm Monday to Sunday

Mersey Tunnels pre-paid tolls account | 0151 330 1004

8am – 6pm Monday to Sunday

If you need to ask us a question, you can also complete our online Get In Touch web form by clicking the button above and choosing the Ask Us a Question option.



Media enquires 

If you are a journalist you can contact the media team via email:

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Merseytravel Centres