Email 

Comments - comments@merseytravel.gov.uk 

General - ask@merseytravel.gov.uk

Tunnel Fast Tag - tag@merseytravel.gov.uk 

Write to 

Merseytravel
PO Box 1976
Liverpool
L69 3HN

Telephone

General - 0151 330 1000 (7:00am - 8:00pm, Mondays to Fridays 8:00am - 8:00pm, Saturdays, Sundays and Bank Holidays. Closed on Christmas Day)

Tunnel Fast Tag Enquiries - 0151 330 1004 

Mersey Ferry Bookings - 0151 330 1001 (7am-8pm Monday - Friday, 8am-8pm Saturday, Sunday and Bank Holidays)

Mersey Ferry Timetable Enquiries - 0151 330 1000 (8am-8pm every day)

Merseylink Bookings - 0151 330 1001 (8am-2pm every day)

Merseylink Enquiries - 0151 330 1003 (8am-8pm every day)

Report Lost Tickets and Passes - 0151 330 1000

Report Missing Timetable Information - 0151 330 1052

Report Damaged Stops or Shelters - 0151 330 1571 (8.30am-5pm, Monday to Friday) 0800 731 3699 (out of hours and bank holidays)                                                        

If there has been damage to a bus stop or shelter that could be a risk to personal safety please call the emergency 24-hour hotline on 0800 731 3699 with the location of the stop or shelter, including the bus stop reference (you’ll find it on the Bus Stop name plate or bus timetable display) or the road name with nearest side road/landmark. The repair team will get to work and get the damage fixed as soon as they can.

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