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If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch.

Get in Touch

If you wish to provide feedback or make a complaint, please read our Policy document.

Customer Feedback Policy & Guidance Document (PDF, 242KB)


Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail.


Tunnel Fast Tag - 

MetroSmart and ticket enquiries -


Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most.

Local travel information, ticketing and travel passes.  Please call 0151 330 1000 7am to 7pm Monday to Friday, 8am to 530pm Saturday and 8am to 430pm Sunday

Merseylink Bookings. Please call 0151 330 1001 8am to 2pm Monday to Sunday

Merseylink Enquiries for booking updates, cancellations and membership queries. Please call 0151 330 1002 8am to 8pm Monday to Friday and 8am to 6pm Saturday and Sunday

Mersey Ferries queries, bookings and timetable information.  Please call 0151 330 1003 9am to 4.30pm Monday to Sunday

Mersey Tunnels Fast Tag top up and account queries.  Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday

If you need to ask us a question, you can also complete our online Get In Touch web form by clicking the button above and choosing the Ask Us a Question option.


@Merseytravel      #AskMerseytravel

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