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If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch.

Get in Touch

If you wish to provide feedback or make a complaint, please read our Policy document.

Customer Feedback Policy & Guidance Document (PDF, 242KB)


Unfortunately we cannot respond to letters received at Mann Island for the foreseeable future so please contact us by phone or e-mail.


Tunnel pre-paid tolls account - 

MetroSmart and ticket enquiries -


Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most.

Local travel information, ticketing and travel passes | 0151 330 1000

7am – 8pm Monday to Friday and 8am – 8pm Saturday, Sunday and Bank Holidays.

Merseylink Bookings | 0151 330 1001

8am – 2pm Monday to Sunday

Merseylink Enquiries | 0151 330 1002

8am to 8pm Monday to Sunday

Mersey Ferries | 0151 330 1003

8am - 6pm Monday to Saturday and 8am – 430pm Sunday

Mersey Tunnels pre-paid tolls account | 0151 330 1004

7am – 7pm Monday to Friday, 8am – 6pm Saturday and 8am – 430pm Sunday

If you need to ask us a question, you can also complete our online Get In Touch web form by clicking the button above and choosing the Ask Us a Question option.



Media enquires 

If you are a journalist you can contact the media team via email:

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Merseytravel Centres