Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays - you can even use it during half term.
Where can I use it?
Solo tickets are valid on any bus service across Merseyside. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.
When can I use it?
Monday to Friday during term times only, including during half term.
Where can I buy it?
If you have a MetroCard you can buy and renew your ticket online. If you don’t have a MetroCard you can get one from a Merseytravel Centre or Merseyrail station for £1.
Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts.
You cannot use it before the beginning of term.
What do I need for my first ticket?
Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. You no longer need a photo or application form. We advise you to register your card online so that we have a record if you lose it.
How do I renew my ticket?
If you have a MetroCard you can now buy and renew your ticket online. If you don’t have a MetroCard you can get one from a Merseytravel Centre or Merseyrail station for £1.
Renew it online or at a Merseytravel Centre a few days before term starts.
How do I use my Term Time Ticket?
Place your MetroCard on the card reader next to the bus driver. Wait for the green light to show and then take your seat. It’s as simple as that.
What are the term dates for this year?
Which dates are covered by Solo Term Time Tickets?
The term dates for term time Tickets can be found here.
I have looked at the Term Time Ticket and the dates don’t meet my needs - what should I do?
Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Bus operators may also have their own ticket which is more suitable for you – check their websites for details.
How do I buy my first Smart Solo Term Time Ticket?
The quickest and easiest way to buy your first Solo Adult or Young Person’s Solo ticket is via our website. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket.
Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year.
If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter.
When can I buy a Solo Term Time Ticket ?
You can buy them online without having to visit a Merseytravel Centre.
You can also visit a Merseytravel Centre from early August to buy your ticket.
Are there any restrictions in place when using a Solo Term Time Ticket?
Tickets are valid Monday to Friday on term time dates only. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends.
What if I lose my smart Solo Term Time Ticket or it is stolen?
One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it.
I applied for my Solo Term Time Ticket online, when will I receive it?
You should receive your ticket within seven days. If you do not receive your ticket within seven days please email firstname.lastname@example.org,quoting your order reference number and our team will investigate. We can prevent your lost card from being used and send you a replacement if necessary.
I no longer need my ticket can I have a refund ?
Complete a ticket surrender (PDF, 36.0KB) form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Your ticket will be checked and the refund calculated. We will refund a Term Time Ticket in line with our refund policy. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. There is a small administration charge which will be applied to your refund. Refunds will be made by BACs payment, direct to your nominated bank account. We are unable to issue cash or cheque refunds.
Is my Term Time Ticket valid across all areas of Merseyside?
Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket won’t be valid for travel in Lancashire, Cheshire or Halton
My ticket is not scanning on the bus what should I do?
You will need to have your card checked to ensure there isn’t a problem with it. If your card is reading on other buses there may be an issue with the bus driver’s ticket machine. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. If your card has been damaged, a replacement fee may be applied.
I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund?
Please email email@example.com with the following details:-
If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card.
How will you use my personal data?
For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website.
I have received my email confirmation and I notice that I have entered my personal details incorrectly?
Please email firstname.lastname@example.org quoting your order reference number to let us have the correct details.